Car Pros Kia Glendale

Terrible customer service and completely unprofessional staff. Employees look miserable as if they hate their job. Take your business to other dealerships where you are valued and welcomed. staff. Employees look miserable as if they hate their job. Take your business to other dealerships where you are valued and welcomed. More

The customer service was great and they had quite a bit of inventory on the lot. Everyone we encountered was friendly and were happy to help without being to pushy or pressuring us to buy a vehicle. The of inventory on the lot. Everyone we encountered was friendly and were happy to help without being to pushy or pressuring us to buy a vehicle. The finance person was also willing to work with us on lowering the monthly payments without having to sacrifice the 10 year warranty and 4 “free” oil changes per year. I would highly recommend this location if you are looking to buy a Kia. More

I bought my 2019 Kia Sorento from the dealer about 1 1/2 years ago. Unfortunately, recently the oil was evaporating due to a known defect in the CDI engine design. When I went t o the service department I w years ago. Unfortunately, recently the oil was evaporating due to a known defect in the CDI engine design. When I went t o the service department I was introduced to Service Manager Greg Saakyan. He told me he was aware of the symptoms of this situations, asked me several qualifying questions. He told me he would need to keep the car for about a week to have the mechanics make a final assessment, and if they found the car to have the known defect, they would need to have a manufacture's mechanic inspect the car. I was so so impressed with Greg, everything that he committed to do, he did it, and kept me informed of the process via texts and phone calls. As expected, the result of the analysis was that the entire engine needed to be replaced. Greg arranged for a loaner car for the next week while they received and replaced the engine. Since the car was still under warranty, all of the work was completed at no cost to me. I have been driving the car with the new engine for a week, and it is running perfectly. Additionally, Greg and I are working together to schedule some preventative maintenance items in the near future. I am so grateful for how he handled the entire process, as well as the assistance provided by the other members of the service team. More

Don't ever buy from them. Thwy are scammers and disrespectful. Their mark up is atrocious. Thwy are scammers and disrespectful. Their mark up is atrocious. More

My Kia need major repairs. I received outstanding customer service from this team, particulalry Andy, who handled everything for me. It caught me by complete surprise. I guess I received outstanding customer service from this team, particulalry Andy, who handled everything for me. It caught me by complete surprise. I guess I didn't know what to expect. I cannot say enough about his professionalism and helpfulness, indeed about the professionalism and courtesy of everyone I encountered there. I am very thankful that a stressful situation was handled so well. More

The rep was a scammer. BEWARE the service department. I will never return to this location. BEWARE the service department. I will never return to this location. More

Overwhelmed and understaffed with NO SUPPORT from manufacturer. This dealership, like others in the area, is overwhelmed with service requests. When I spoke to Kia Customer Service, it was clear that manufacturer. This dealership, like others in the area, is overwhelmed with service requests. When I spoke to Kia Customer Service, it was clear that they don't care. The level of service reminds me of cable companies from a few years ago, if you have an issue they basically tell you "too bad, nothing we can do about it". I suggest giving your hard-earned money to a company who cares about their customers and supports their dealerships. More

Spoke to and emailed salesperson at Car Pros Kia to confirm sale price on a new car. I also confirmed my arrival date and time the day before and same day because it was a 2 hour drive with my family. confirm sale price on a new car. I also confirmed my arrival date and time the day before and same day because it was a 2 hour drive with my family. When we arrived at the dealership, the car was filthy and not suitable for a sales presentation. The salesman also wanted $4,000 more than the advertised price we had agreed on. Classic bait and switch. We stormed out and the salesman had the nerve to text me and quoted a price that was another $6,000 MORE. WHAT KIND OF CAR SALESMAN TRIES TO CLOSE A DEAL BY JACKING THE PRICE UP BY $10,000? More