Car Pros Kia Glendale

DO NOT GO THERE! The engine on my 2016 Kia Sportage failed while on the highway with approx 80,000 miles. I had the vehicle towed to the Kia Dealership in Glendale The engine on my 2016 Kia Sportage failed while on the highway with approx 80,000 miles. I had the vehicle towed to the Kia Dealership in Glendale. It took nearly 4 weeks for the vehicle assessment to determine if the issue was still under warranty. Once it was determined to be under warranty, it took another week for the engine to be ordered and then another for the repairs to take place. I was without my vehicle for 6 weeks (mid-June through end of July). Nowhere during this time, was I ever made aware that a loaner vehicle could be made available to me through the dealership. Instead, I was told to keep my receipts for rental cars and I would receive reimbursement once the process was complete. Once the repairs were complete and I picked up my car, I asked the woman (Alia) who worked the check-out desk how to go about submitting my receipts and getting reimbursed for over $3000 in rental car expenses for the six weeks. She told me to email all the receipts to her and she would take care of it. I did this as requested. After two weeks of no response, I call to follow up. Alia is not available and will call me back. After two days I follow up again. I finally reach Alia and was told that Kia Corporate would need to handle the reimbursement and was given their number. I call Kia Corporate and speak to a claim manager, and was told that the dealership handles reimbursement, NOT corporate. I go back to the dealership to speak to someone directly. I speak to my original case manager, AJ. AJ tells me that he will look into it and that I should give him a call back in a week. A week later, I call AJ back to follow up and he gives me the number for Kia Corporate and tells me they need to handle it (the same number Alia had originally given me). I call Kia Corporate again and they AGAIN tell me that the reimbursement has to go the dealership. Frustrated, I put the Kia Corporate claim manager on a three-way call with AJ because I'm tired of getting the runaround. Only then does Kia Corporate give me information about how to submit receipts and documentation to get reimbursed. Then, I'm told that the process could take up to three months and there is no way to expedite. This is the end of August, a month AFTER the repairs had been completed. I go to Kia.com and try to submit my receipts and paperwork as I was told and get an error message. I call Kia Corporate AGAIN and was told that the reimbursement had to be handled by the dealership and that I needed to contact Raymond, the Warrant Admin. I go down to Kia and wait for Raymond (I should note that it was over 100-degrees that day and the service center does not have AC). I speak to Raymond and explain to him my situation and my extreme frustration. Raymond was great and was the first person to show real customer service skills during this entire process. Raymond asks me to get the Kia Corporate claim manager back on the line and he will speak to them. I call, but claim manager isn't available. I wait an hour and call again and finally get through and get different answers. This time, I'm told to follow the same link from Kia.com to submit my receipts, in addition to other documentation that was previously not mentioned was needed. They also say that "they will do their best to expedite payment". I go home and submit the paperwork and confirm the following day that everything was received and that no other information was needed from me. I call Kia Corporate back a month later (end of September) to follow-up and was told that my claim was still "in the queue" and they had "no idea when the matter would be addressed". A week later, I was sent an email regarding my claim and was asked to re-submit the paperwork I had already submitted over a month prior. A week later (now mid-October, 2.5 months after the repairs were completed), I finally received a response saying that they will only be reimbursing $1700 of my expenses because there is a $40/day max reim More

Awful experience, will never do business with this dealership again. I wish I'd have read some of the reviews before buying from this dealership. The ones about horrific customer service are absolutel dealership again. I wish I'd have read some of the reviews before buying from this dealership. The ones about horrific customer service are absolutely accurate! My story, (and apologies for the length, I never usually write reviews but this experience was so bad I felt that I needed to) I leased a new car there last week. Picked it up at night. Drove it home and parked it in my driveway. The next day, in daylight, I noticed a small chip/dent on the front corner of the car. Looks like a "door ding", likely caused by being parked next to other cars on their lot.. someone possibly opened a door on another vehicle and hit the front corner of "my" car. I immediately called and notified the salesperson who sold me the car. He asked me to send him pictures, which I did immediately. He said he would talk to his Manager and get back to me asap regarding next steps for them to repair it. I didn't hear back from him. I called him again and he said he would talk to their service/repair guy and get back to me. He calls me a day later and said the service/repair guy is available on Tuesday and Thursday, what day would I like to bring the car in. I said Tuesday. He said "ok, let me see if the repair guy is available then and get back to you". Didn't he just tell me he was available on Tuesday and Thursday?? Anyway, another day passes.. no call back. I text him for status. He calls me back and says based on the pictures, their repair guy is not sure he can fix it, it might have to be sent to the body shop because the "entire door might need to be replaced". He also tells me the repair guy is out until Thursday so I won't get an update until at least then. Back to the "door". I remind him that there is nothing wrong with the door, the dent is near the front of the car, not on the door. I remind him to look at the pictures again. He tells me that he and his Manager will both be off for the next two days, but that he spoke with his Manager who said he will call me tomorrow to discuss. No call from the Manager for the next two days. Today (now almost a full week since I first reported the issue) I call and text my salesperson, no response. I call into the dealership to try and reach the Sales Manager, they put me on hold 4 times, for over 5 minutes each time, and then it disconnects me each time. Anyway, to cap all this off.. the Sales Manager finally picks up the phone. No apology for not calling me the previous two days, or for all of my difficulties in reaching him, etc. Instead, he tells me "you should have stayed on hold, it's your fault because you kept hanging up".He also tells me he told my salesperson two days ago to tell me that he wasn't going to call me until he was back in the office on Thursday.. now they're blaming each other. He then talks to me like he doesn't know who I am ("what can i help you with"). I remind him, he then says yes, I know, there's nothing we can do for you regarding a repair. He tells me that on the night I picked up the car, the person who washed the car right before they gave it to me, does a thorough checklist, apparently as their washing the car, at night, and that person didn't note any type of ding/dent, so as far as they're concerned the dent is my fault, they have no obligation to fix it. I said, are you serious, you're literally not going to help me get this fixed/resolved in any way?I'm a first time customer, this is my first experience with you and you're not going to do anything for me? He responded, yes, that's what i'm telling you. I said that's awful, I will never buy another vehicle from your dealership again, and I will let my friends/family know of this awful experience as well. His response to me.. "ok brother" (a phrase he used several times). I guess that sums up this awful dealerships whole philosophy toward customer service. More