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Car Pros Kia Glendale
Glendale, CA
24 Reviews
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Showing 24 reviews
March 12, 2024
Stay far away from this sleazy car dealership! ! First Pedro lies to me about their warranty and continues to lie when I ask to see it in writing telling me it's coming then shows me the real warra ! First Pedro lies to me about their warranty and continues to lie when I ask to see it in writing telling me it's coming then shows me the real warranty when I'm at the end of completing my paperwork. Then they send me off in a dirty car with an empty tank. They tell me to come back in 5 days to get it detailed. When they call me to pick it up the car is still dirty!! I wait another hour for them to clean it and they return it now with the exterior washed and the interior still dirty!! I have to spend hours going back and forth with them to get them to agree to reimburse me for my own detailing ( which I have yet to receive). I have a ruined headrest that didn't get cleaned by detailing like they assured and they refuse to replace it. I reach out to Muhammad the GM who has his minion call me back and assure me they will reimburse my detailing and look into to replacing my headrest. Then ghosts me when I text and call to follow up!! Also, they straight up lied on the car fax report stating they had the car detailed when they first got it. It also said it was serviced and safety checked. I asked for proof of this because I know the detailing was a blatant lie. Of course after that they ghosted me. I'm reporting them to the BBB. They shouldn't be allowed to do business, they are all liars and cheats. More
by TereseF
Employees Worked With
Mohamed Kharboush
Helpful December 28, 2023
This dealership has the worst customer service ever. KIA Glendale isn’t the only dealership that I’ve worked with but by far they have the worst customer care service. They have “rules” that half of the KIA Glendale isn’t the only dealership that I’ve worked with but by far they have the worst customer care service. They have “rules” that half of the workers and managers are aware. I’ve tried to sale my car on my military leave and while my schedule was so tight they killed my days by going back and forth. One person says because car had an accident service department should take a look come back on another day, another day I went there they are telling my sales department manager should take a look, and while I’m telling them they told me yesterday that service department should check the car they said no we don’t have that policy. Tony Avedisian manager of used cars sales department, is a very rude person. For 2 days he didn’t bother himself with coming and talking to us at all. And today when I called to talk to used car sales department manager he hung up the phone on me. And when I came to dealership he didn’t come and talk and sent someone to tell me I’m mistaken and he didn’t hang up. The whole time he didn’t bother himself to talk to me as a person at all and he was keep sending others and when I asked for him he walked to my table and said what do you want ma’am without even saying hi. He exactly said what do you want ma’am. And after I asked for his name he said KIA doesn’t have such a customer service department to complain about our service to. While I’m stressed and lost all my days to this dealership they found out my situation so funny that they were laughing together. I called the customer service, KIA actually do have a customer service department and I complained, but my time won’t come back. KIA Glendale, specially Tony thank you for making my end of the year so special!!!!! More
by Satenik.aghajaniian
Employees Worked With
Tony Avedisian
December 17, 2023
Since I wrote the below review, Service Manager Ray and service guy Rod jumped in and accelerated the process and I picked up my car yesterday. They were very responsive and kept me updated daily. Happy to service guy Rod jumped in and accelerated the process and I picked up my car yesterday. They were very responsive and kept me updated daily. Happy to have my car back. General Manager Mohammed also got involved in getting the issue resolved. Thanks guys. Leased a new 2024 EV6 on Oct 31. Loved it. My sales guy Brayden was amazing. Took the car home. Over the next 3.5 weeks, full 100% charge went from 310 miles down to 220 miles. Took the car in to find out what's happening on Dec 1. Today is the 17th, and they still have no idea what is wrong with it. So far, I have gotten one voicemail from service telling me Kia asked them to charge it, they did, and it's 220 miles, and now they're waiting for Kia to tell them what to do next. That was a week ago. I'm stuck driving a rental car while paying for my new car payments, with no end in sight. Do I want to drive a car that went into a shop a month after I got it? Should I get a new one? Do I want another Kia??? So, Zero for customer service for Service Department. Can't comment much on the car, as I have barely driven it. More
by Ryan Sarkissian
Employees Worked With
Service Department
November 14, 2023
Car Pros Kia Glendale actions are Despicable! I have been going Car Pros Kia for service to my #KiaSorento for over eight years and are refusing to replace my engine after they failed to put oil I have been going Car Pros Kia for service to my #KiaSorento for over eight years and are refusing to replace my engine after they failed to put oil in my car on a suggested alternator and battery replacement and requested oil change. #ShameOnYou #CarProsKiaGlendale. More
by TijonRobinson
Employees Worked With
Andy and Assistant Manager
September 08, 2023
Had some follow up done after purchasing a used car. AJ in the service department was wonderful and got my service done very quickly. Thank you Remon and Mohammed for getting things taken care of. Much AJ in the service department was wonderful and got my service done very quickly. Thank you Remon and Mohammed for getting things taken care of. Much appreciated!! More
by dlaggers
Employees Worked With
Mohamed Kharboush
August 29, 2023
My 16 year old saved for 2 years to buy his first car. Two months later still waiting for dealership to get him a second key and to remove a tracking device. Have gone through 6 different people who all p Two months later still waiting for dealership to get him a second key and to remove a tracking device. Have gone through 6 different people who all promise results. Still waiting. Awful service. Do not get a car from glendale kia. More
by dlaggers
Employees Worked With
David, Pedro, Joseph, Jason
June 02, 2023
DON'T BUY ANY CAR FROM CARPROS! ☹ CARPROS violated the Cal. Veh. Code § 4456.1(b) and Veh. Code § 5753(c)(1). CARPROS also Perjured themselves in Court. I lost out on a $3,500 C ☹ CARPROS violated the Cal. Veh. Code § 4456.1(b) and Veh. Code § 5753(c)(1). CARPROS also Perjured themselves in Court. I lost out on a $3,500 Clean Vehicle Rebate, because no one at CARPROS provided me with the simple Purchase Agreement after multiple requests in writing, and over the phone. I paid a premium for the car, then after I made an agreement, I received responses from other dealerships that offered to sell me the exact vehicle for over $2,000 less than what I paid, but I honored my verbal agreement. I spoke with an attorney who highly recommended that I pursue CARPROS in Small Claims Court to recover my $3,500.00 loss, and that I file a complaint with the California Department of Consumer Affairs and the DMV, which I did. On 12/9/22 the CVRP reserved a $3,500.00 rebate for me, but then because no one from CARPROS provided me with the Purchase Agreement (I was calling and emailing the dealership every day), on 12-23-22 I was denied the rebate, and cannot reapply. More
by RIEdel
Employees Worked With
Rami Qaqish
April 07, 2023
I recently had an unfortunate experience with Kia of Glendale regarding warranty repairs, and I must say that their customer service has been extremely disappointing. Despite multiple attempts to seek a Glendale regarding warranty repairs, and I must say that their customer service has been extremely disappointing. Despite multiple attempts to seek assistance, I have not received any callbacks or resolution. The service staff informed me that only the service manager, Raymond, has the authority to determine if the repair is covered under warranty. However, despite my efforts to contact him, I have received no response. This has left me feeling frustrated and unheard as a customer. I have called the dealership four times with no result, and even reached out to Mohammed, the General Manager, but to no avail. It's disappointing to see such a lack of willingness to communicate and address customer concerns. As a loyal Kia customer, I expected better from Kia of Glendale. It is unacceptable that the service staff cannot look into warranty issues and that the service manager seems unresponsive. Prompt and reliable customer service should be a top priority for any reputable dealership. I urge Kia of Glendale to improve their communication processes, responsiveness, and customer service standards. Customers should not have to go through such hurdles to get a simple warranty repair addressed. It is my hope that Kia of Glendale takes the necessary steps to rectify this issue and provide better customer service in the future. More
by Sabas
Employees Worked With
Mohamed Kharboush
