Car Revolution of Avenel

Worst Nightmare Car Buying Experience – Dishonest and Avoid at All Costs! ​I am writing this review to warn everyone to stay far away from this dealership. My experience here has been nothing short of a Avoid at All Costs! ​I am writing this review to warn everyone to stay far away from this dealership. My experience here has been nothing short of a complete nightmare, full of dishonesty, distraction, and broken promises. ​Deceptive Pricing and Sneaky Tactics ​I agreed to a vehicle price of $36,000. I provided a substantial $15,000 down payment. Yet, when I finally reviewed my final paperwork, I discovered my loan was still $35,000. That means they effectively sold me the car for $39,000—$3,000 over the agreed-upon price! ​This deceptive practice was facilitated by the finance manager, who rushed me to sign the closing documents while I was conveniently (for them) on the phone with my insurance company. They used a deliberate tactic of distraction to sneak an inflated price and extra costs past me. ​Total Lack of Accountability and Ghosting ​To make matters worse, they burdened my loan with over $5,000 in completely useless coverage and guarantees. I formally requested the cancellation of these unnecessary add-ons over six months ago to lower my principal. ​The dealership, however, has done nothing. ​Sales Manager, Luis Tavarez: He repeatedly assured me he would personally handle the cancellation and submit the necessary paperwork to the bank. Now, he refuses to answer my calls or return my messages. ​Customer Service Rep, Kate: She also initially took my calls but has now completely stopped answering. ​This is not a matter of a simple oversight; this is willful negligence and ghosting after they secured my money. They are holding my $5,000 and forcing me to pay interest on it. ​Final Warning ​This dealership engages in unethical, predatory business practices. They will overcharge you, distract you while you sign, and then completely abandon you when you need them to correct their mistakes. ​Do NOT reward this kind of dishonesty with your business. Stay away from this place and save yourself the stress, the time, and thousands of dollars. STAY AWAY! Caraballo More

I bought a SUV from them 2 month ago and 2wks after I had the car the battery and start went. I had to get a new battery and get the car towed to them. I got reburst for the battery but I feel I should of go the car the battery and start went. I had to get a new battery and get the car towed to them. I got reburst for the battery but I feel I should of got reburst for both. 2wks after that the air condition stop working and I took it back and the mechanic spoke to me like i was crazy because the air was wrong. now it is 2 wks and the air went again. I spoke with a manager Sammy both times . the second time he was like am going to talk to the leslie and get back to me. which that never happen. am so unhappy with this dealer and now am stuck with this Suv. bad deal ever More

Excellent customer service, quick response, very professional, attentive to details, exceeded expectations, highly recommend always professional, attentive to details, exceeded expectations, highly recommend always More

Costa was a real good advisor The process was very smooth. Thank you for your help. smooth. Thank you for your help. More

Elisa was really great. Overall as a sales and also taking care of anything and everything that needed to be done for me to get my car approved. 100% approve Overall as a sales and also taking care of anything and everything that needed to be done for me to get my car approved. 100% approve More

Car Revolution of Avenel in particulat Elisa was very friendly and easy to work with, painless experience. friendly and easy to work with, painless experience. More

Elisa was very patient and helped us through the whole process! Ten out of ten process! Ten out of ten More

They did good job. Much appreciate their service and would recommend them for my friends Much appreciate their service and would recommend them for my friends More

Kostas was very professional and straightforward. Honest about the cars and the process from start to finish. Honest about the cars and the process from start to finish. More

Very great service and great staff. Was showed the cars I wanted to see and saw others I would like. Will be back Was showed the cars I wanted to see and saw others I would like. Will be back More