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CarLotz - Midlothian

5.0

5 Lifetime Reviews

11944 Midlothian Turnpike, Midlothian, Virginia 23113 Directions
Sales: (804) 897-2757

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5 Reviews of CarLotz - Midlothian

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August 16, 2018

"Easy purchase"

- Kevin

Such a friendly staff and easy purchase. I felt at home the moment I walked in and would recommend this store to anyone looking for a quality used car!

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Recommend Dealer
Yes
Employees Worked With
Zach, Alex, Frankee, Joe, Mike
March 04, 2016

"Loved this place"

- paytyfaulk

I absolutely loved my experience here. They sold my 2008 Honda Accord in 3 weeks, and after their fee, I ended up with $2,300 more than the trade-in offer another dealer gave me. As a single mother, I would never have sold the car myself due to time constraints and the hassle of dealing with strangers but did not want to settle for a low-ball trade in number, so I was thrilled when a friend told me about CarLotz. If you have a car to sell, I highly recommend you consider using this service. I personally will never sell a car another way.

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Recommend Dealer
Yes
Employees Worked With
Josh Adams
January 27, 2016

"Outstanding!"

- dtrib99

After searching for the right car for weeks, I came across a fine-looking BMW at CarLotz. I had not heard of this dealership, but they had many positive reviews online, so I decided to check them out. I sent a few questions about the car, and one of their client support reps Cody got back to me within 15 minutes. Off to a good start. Cody set an appointment for me to come take a test drive the next afternoon, and from the moment I walked through the door, this place felt different. Everyone was so welcoming, and the space had a great energy to it. I was able to make an offer to the BMW's seller (CarLotz does consignment) and ended up getting the car for $1,800 less than a similar BMW at a nearby dealership. No hard sell - just a bunch of friendly people trying to make my purchase a pleasant one. But it didn't end there. I had an old BMW I was ready to bite the bullet and trade-in because I was tired of the BS of dealing with strangers and rude people trying to sell myself. CarLotz thought they could get me a lot more if I sold it through their consignment model. Sure enough, they found a buyer over a week later, and I ended up with $2,900 more than the trade-in value. Needless to say, this was an outstanding experience!

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Recommend Dealer
Yes
Employees Worked With
Cody Wilder, Chris Williams, Evelyn Merithew
January 03, 2016

"Recommended"

- Mb389

I can now recommend Carlotz because they carefully review and respond to both positive and negative customer feedback and put into place processes to build on positive experiences and prevent negative experiences from reoccurring. Keep up the hard work, Carlotz!

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Recommend Dealer
Yes
Employees Worked With
Various
July 30, 2014

"First Car Lotz Experience: Very Positive"

- YRS

We were searching for a replacement for our daughter's VW recently totaled by another driver. We wanted to get her another Saab 9-3 and found a nice one at CarLotz. Frankly, we were unaware the business operated as a consignment operation, but their salesperson, Ralph Geilker walked us through the operating model and they had some explanatory lit. on hand too. As it turns out, we really liked the car, and after some back-and-forth with the owner, we bought it about a week later. Bottom line, the overall experience was very relaxed but professional...not once did I get the impression I was being schmoozed, lied to, or manipulated...quite the contrary. A great store, great folks, and a great business model.

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Recommend Dealer
Yes
Employees Worked With
Ralph Geiker
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