CarMax Alliance

The entire experience was seamless and easy with purchasing my new F-150. Everyone was friendly and helped answer all my questions. I would highly recommend using CarMax for a used vehicle purchase. purchasing my new F-150. Everyone was friendly and helped answer all my questions. I would highly recommend using CarMax for a used vehicle purchase. They are much easier to work with than a typical car dealership. Thanks! More

Great! I will recommend to my friends. Much better than a car thanks for everything I will recommend to my friends. Much better than a car thanks for everything More

LD and Ozzie were great! This is my second vehicle bought from CARMAX and I will continue with them in the future. Both LD and Ozzie made me feel important and bent over ba This is my second vehicle bought from CARMAX and I will continue with them in the future. Both LD and Ozzie made me feel important and bent over backwards to accommodate my needs. They even went the extra mile when I needed a FOB reprogrammed. I also had a trade in and was given an excellent price on the vehicle and used the service department. I highly recommend CARMAX and LD and Ozzie in particular if you go there. More

We purchased a Tesla model three and found that there are many gaps in the effort to sell a Tesla to customers. It was not a seamless transaction because of the rather complicated transfer of ownership and s many gaps in the effort to sell a Tesla to customers. It was not a seamless transaction because of the rather complicated transfer of ownership and service issues requiring proprietary constraints. The service manager has made a great effort to make the experience recovery very good. More

I came here to get me first car and I am so glad we chose CarMax! Joanna was the one who helped me and she was absolutely amazing and so sweet! Since it was my first time I really had no idea what I was doin CarMax! Joanna was the one who helped me and she was absolutely amazing and so sweet! Since it was my first time I really had no idea what I was doing but she explained everything so well and helped me get what I needed. Everyone there was so nice! I will definitely be purchasing future cars from them and will always recommend to other people! More

I would highly recomend CarMax. I exchanged my vehicle and they were very helpful and patient throughout the whole process. I've already told several people how happy I was my experi I exchanged my vehicle and they were very helpful and patient throughout the whole process. I've already told several people how happy I was my experience. More

We have been extremely disappointed with the purchase of our vehicle. When reviewing the vehicle we asked about the life of the tires and no one in the dealership could find the instrument to measure the ti our vehicle. When reviewing the vehicle we asked about the life of the tires and no one in the dealership could find the instrument to measure the tire thread. They mentioned someone would call me, which I have yet to receive the phone call. We have had the car two weeks and have already had to replace all four tires (two of them blew out) and replace the battery. Literally spent over $1300 on things that should’ve been looked at by the dealership before selling to a consumer. I DO NOT recommend you purchasing a vehicle from CarMax. More

I ordered a vehicle from out of state and it came in with strong smoke odor. CarMax Alliance made every attempt to remove the smell and when that was unsuccessful, they worked really hard to find a vehicle f strong smoke odor. CarMax Alliance made every attempt to remove the smell and when that was unsuccessful, they worked really hard to find a vehicle for me that I would love! More

Smooth, transparent buying process at CarMax Alliance dealership with friendly staff, communication, and hassle-free experience dealership with friendly staff, communication, and hassle-free experience More

Angie was very helpful, super friendly, patient and professional during the process of checking out our freshly shipped from Schaumburg, IL the 2025 Hyundai Tucson Hybrid Limited. Only drawback was I professional during the process of checking out our freshly shipped from Schaumburg, IL the 2025 Hyundai Tucson Hybrid Limited. Only drawback was I guess the company/ shop policy of only 20 minutes to test drive. I've never heard of that in purchasing vehicles before. I had paid $749 to have this car shipped and knew of the only two minor blemishes that were transparent and known from the listing for a tiny pinhole paint chip on passenger front side of fender panel and minor driver seat blemish on the leather. So very good chance I was going to purchase it, given the $749 gamble without having physically seen the vehicle in person until after delivery. I had pre-filled out paperwork online and uploaded necessary documents, so we were still there according to my wife over 4 hours. We were not in a rush though, and again appreciated Angie's patience and diligence in the process. I'd rather take thorough time than rush and possible mistakes or things missed. Overall still a good process though and would still recommend CarMax. More