CarMax Alliance

I came here to get me first car and I am so glad we chose CarMax! Joanna was the one who helped me and she was absolutely amazing and so sweet! Since it was my first time I really had no idea what I was doin CarMax! Joanna was the one who helped me and she was absolutely amazing and so sweet! Since it was my first time I really had no idea what I was doing but she explained everything so well and helped me get what I needed. Everyone there was so nice! I will definitely be purchasing future cars from them and will always recommend to other people! More

I would highly recomend CarMax. I exchanged my vehicle and they were very helpful and patient throughout the whole process. I've already told several people how happy I was my experi I exchanged my vehicle and they were very helpful and patient throughout the whole process. I've already told several people how happy I was my experience. More

We have been extremely disappointed with the purchase of our vehicle. When reviewing the vehicle we asked about the life of the tires and no one in the dealership could find the instrument to measure the ti our vehicle. When reviewing the vehicle we asked about the life of the tires and no one in the dealership could find the instrument to measure the tire thread. They mentioned someone would call me, which I have yet to receive the phone call. We have had the car two weeks and have already had to replace all four tires (two of them blew out) and replace the battery. Literally spent over $1300 on things that should’ve been looked at by the dealership before selling to a consumer. I DO NOT recommend you purchasing a vehicle from CarMax. More

I ordered a vehicle from out of state and it came in with strong smoke odor. CarMax Alliance made every attempt to remove the smell and when that was unsuccessful, they worked really hard to find a vehicle f strong smoke odor. CarMax Alliance made every attempt to remove the smell and when that was unsuccessful, they worked really hard to find a vehicle for me that I would love! More

Smooth, transparent buying process at CarMax Alliance dealership with friendly staff, communication, and hassle-free experience dealership with friendly staff, communication, and hassle-free experience More

Angie was very helpful, super friendly, patient and professional during the process of checking out our freshly shipped from Schaumburg, IL the 2025 Hyundai Tucson Hybrid Limited. Only drawback was I professional during the process of checking out our freshly shipped from Schaumburg, IL the 2025 Hyundai Tucson Hybrid Limited. Only drawback was I guess the company/ shop policy of only 20 minutes to test drive. I've never heard of that in purchasing vehicles before. I had paid $749 to have this car shipped and knew of the only two minor blemishes that were transparent and known from the listing for a tiny pinhole paint chip on passenger front side of fender panel and minor driver seat blemish on the leather. So very good chance I was going to purchase it, given the $749 gamble without having physically seen the vehicle in person until after delivery. I had pre-filled out paperwork online and uploaded necessary documents, so we were still there according to my wife over 4 hours. We were not in a rush though, and again appreciated Angie's patience and diligence in the process. I'd rather take thorough time than rush and possible mistakes or things missed. Overall still a good process though and would still recommend CarMax. More

Solve the problem as fast as possible, asked for the wheel nut key, but never got an answer from them. wheel nut key, but never got an answer from them. More

This was very smooth a clear process. The agent was great in answering my questions and making sure the car was in good shape for me. The agent was great in answering my questions and making sure the car was in good shape for me. More

I was out of town for work and I began the process of buying the truck at car max in alliance. They took amazing care of me. Guillermo and Jesse made it so that everything went so smooth and when I got buying the truck at car max in alliance. They took amazing care of me. Guillermo and Jesse made it so that everything went so smooth and when I got back home and went to get the truck I was in and out in just minutes. These guys are great More

David at the arlington branch didn't have the jeep that I was looking for but he found it at another branch.He made the experience very enjoyable and very easy. We will definitely use him for our next purcha was looking for but he found it at another branch.He made the experience very enjoyable and very easy. We will definitely use him for our next purchase. More