CarMax Cy-Fair
Houston, TX
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Showing 50 reviews
My salesman, Jason went out of his way to make sure I got the car we had to transfer it & somehow it got canceled he made sure it made it and the sell was successful. the car we had to transfer it & somehow it got canceled he made sure it made it and the sell was successful. More
Poor post sales support. Was told by sales person that I could obtain a second key for my vehicle through CarMax. Kept getting the run around from the sales person. Was to to Was told by sales person that I could obtain a second key for my vehicle through CarMax. Kept getting the run around from the sales person. Was to to go online. No support online. Called corporate, was told had to go to dealership, then told to try an online link they sent me. Link was not good. Went back to CarMax dealership. Was sent to the service dept, then parts. Parts couldn't order. Was told a sales manager would get back. NO ONE has called me back or tried to contact me. Still NO second key. Filed formal complaint with FTC and Texas Attorney General's Office Consumer Affairs Division. More
I had a great salesman. Patrick Cunningham. He was knowledgeable about the vehicles and very patient while I was making my decision. Patrick Cunningham. He was knowledgeable about the vehicles and very patient while I was making my decision. More
This was our 4th interaction buying and/or selling with CarMax and we will keep going back. Competitive vehicle prices. No pressure tactics. Very professional. High integrity. What else could you want CarMax and we will keep going back. Competitive vehicle prices. No pressure tactics. Very professional. High integrity. What else could you want? The financing ‘process' was easy and flexible and allowed us to re-finance after I obtained a lower interest rate. More

