CarMax Glencoe (Edens Expy)

I bought a car I am happy with. I have been driving it for a few weeks now, and no problems. My salesperson was to my liking, and showed me only cars that I was interested in seeing I have been driving it for a few weeks now, and no problems. My salesperson was to my liking, and showed me only cars that I was interested in seeing, and did not try to up-sell me at all. Overall, I had a good experience. More

My experience was fair to good — not exactly the best CarMax has to offer, and possibly not the best CarMax overall. I used the express pick-up option, which saved me a significant amount of time. Few CarMax has to offer, and possibly not the best CarMax overall. I used the express pick-up option, which saved me a significant amount of time. Few things frustrate me more than sitting through a lengthy car negotiation, so this was a genuine selling point. Before signing, I requested a test drive to check for any obvious issues. The car is a plug-in hybrid — and lo and behold, it hadn't been charged. That seems like a basic expectation when selling an electrified vehicle. The account management was a recurring headache. They had incorrect contact information on file for me from the start, and nearly every time I called, the rep had trouble pulling up my account. After the fourth call, I assumed it would have been corrected. It was not. The most frustrating moment came at pick-up. I had paid to ship the car to this location, and when it was ready, they called the wrong number for me. It escalated to a rep telling me they were going to "put it back up for sale" — on a car I had already paid to have shipped. That's a hard thing to walk back from. Would I buy from CarMax again? Maybe. More