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CarMax Gulf Freeway

Houston, TX

4.5
39 Reviews

13100 Gulf Freeway

Houston, TX

77034

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Showing 39 reviews

January 18, 2026

This was the easiest car purchase I've ever had even though I've bought cars from you previously. I love having the salesman be the one who does all the paperwork. My sales rep was outstanding!! More

by dtalley1718
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johan Galvan
January 16, 2026

The person I worked with online was very helpful and all the individuals who worked with me at the dealership were extremely professional and polite More

by jmhealy2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Bean
January 13, 2026

The sales representatives were ever so nice! I shopped then went back a week later and they remembered me. A few even called me by name and included a “Welcome back!” It was nice. More

by paula_pruitt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mac
January 07, 2026

Thank you Thaddeus for your patience & superior customer service & assisting me with my new purchases! More

by nakoreyn1024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thaddeus
January 04, 2026

Abi was absolutely amazing! ! She made the experience very easy and stress-free. I will and have recommended Car Max to my staff and friends and told them to ask for her. I will More

by m.y.s.t141
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
abi
December 28, 2025

Very easy to work with. Jake was very efficient and even paid for me to have the car detailed More

by Mdlarsen86
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake
December 28, 2025

My experience was pleasant, Sean's explanations were very understanding and very helpful, I enjoyed dealing with CarMax, thank you, and, Sean Thomas, keep up the professionalism, Thank you. More

by lewisbowers4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
December 26, 2025

I had major mechanical issues with 3 purchases and thought that it just wasn’t meant to be. Chris and Sean worked hard to find a car that was reliable and fit my needs. More

by Patricebell1991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Thomas, Chris Augustine
December 07, 2025

Totally disorganized. No customer service or reliable appointment setting. Wanted to charge me for a second key. Poor management More

by Kyledietrich76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Can’t remember
December 03, 2025

The dealership was great but the best part of the experience was having Shakil help me find exactly what I was looking for! More

by Park.elwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shakil
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