CarMax Kenosha

I have been a long time customer and every experience is great with no issues. great with no issues. More

Everyone was very polite and helpful. They listened to me when I told them what I was interested in and what I wanted in a SUV. I did buy a SUV and I'm very happy with it so far. Would co They listened to me when I told them what I was interested in and what I wanted in a SUV. I did buy a SUV and I'm very happy with it so far. Would come back here again. More

From the moment I stepped into the dealership to the time I drove off with my new car, the team was supportive, went above and beyond to help me find exactly what I was looking for. Communication was timely I drove off with my new car, the team was supportive, went above and beyond to help me find exactly what I was looking for. Communication was timely and informative. CJ and Zach were fun and helpful to work with. They even fixed a tailgate paint issue at no cost. Job well done! More

I had a great experience at the CarMax in Kenosha. The staff was friendly from the moment I walked in, and the dealership itself was clean and well‑kept. The whole process felt smooth and professional The staff was friendly from the moment I walked in, and the dealership itself was clean and well‑kept. The whole process felt smooth and professional. I’m extremely happy with the car — it looks amazing and drives even better. Definitely a solid place to buy a vehicle. More

The only way we'll buy a car. No hidden agenda, honest and frank explanation of car and financing and optional car care. No hidden agenda, honest and frank explanation of car and financing and optional car care. More

I appreciate the help in surprising my wife with the car. Collin helped keeping me informed when the car would be ready. I was surprised to see the license plate already on the car.& the bow was a nice car. Collin helped keeping me informed when the car would be ready. I was surprised to see the license plate already on the car.& the bow was a nice touch.. The Camry was more beautiful then in the pictures. She loved it!!! More

The seller was great! !! Business office great!! Service dept slow!! We did get gift certificate for slow service !! Business office great!! Service dept slow!! We did get gift certificate for slow service More

My car arrived late, however, CarMax graciously waived the fee for me. I also enjoyed the fact that they made sure my car was clean and ready for take off. Unfortunately my original salesman wasn't there the fee for me. I also enjoyed the fact that they made sure my car was clean and ready for take off. Unfortunately my original salesman wasn't there with me until the end, but I appreciated his service. More

Fast, easy experience, but missing OEM key fob delayed full truck functionality unnecessarily. CarMax sent out a locksmith but I still end up buying an 2nd fob, they're still trying to cut the emergency k full truck functionality unnecessarily. CarMax sent out a locksmith but I still end up buying an 2nd fob, they're still trying to cut the emergency keys for the fobs. More

My car arrived sooner than Carmax'es own estimate. Then after paying $500 to have the car shipped you said I had to come that weekend to get the car or it would be sold to someone else. (even thoug Then after paying $500 to have the car shipped you said I had to come that weekend to get the car or it would be sold to someone else. (even though it wasn't even supposed to have arrived yet!) Then we took the car home without the front license plate bracket which had not been installed and was not available and had to be ordered and then I had to come back the following week (another drive for me of a half hour each way and waiting for something that was supposed to be done as you rushed me up there!!) to get the license plate installed. I think you should refund my shipping fee. We are repeat customers. This is at least the 4th car we have bought from carmax kenosha and this is the first time I have been disappointed. The salesperson who ultimately worked through the paperwork with us was fine. It was just the rush rush to get up there and buy the car. It felt like they knew it was a great car I had shipped and wanted to sell it out from under me. Even though again I had scheduled to come and purchase the car the following weekend based on their own time estimate of when the car would be ready. And as I said the car wasn't ready and they then expected me to come back on my time and my gas for their mistake. The whole thing was very poor customer service. More