CarMax Lubbock

So this is a mixed review I had originally dealt with the El Paso, Carmax and it was not a great experience. Had a very aggressive salesman who transferred me to someone else and then I was able to speak to El Paso, Carmax and it was not a great experience. Had a very aggressive salesman who transferred me to someone else and then I was able to speak to somebody on the 800 line who was absolutely wonderful and so helpful and so informative. leann Maldonado. Wow, what a breath of fresh air she was! ! After that, it was smooth sailing had a really terrific experience with Carmax at that point really understood the process after her explanation and her handling of it and then it was able to be shipped to a closer location for me to Lubbock for $285 and then the dealership in Lubbock super friendly guys very knowledgeable Very friendly easy to work with so overall it was a really good experience. I think the initials contact could've been better but overall a really positive experience thank you Carmax this is my first used car with you guys and I really appreciate all the extra benefits that you guys provide as far as warranties delivery services, etc. thank you again More

I didn't like the lack of continuity in my dealings with CarMax. I talked to sales staff from Baton rouge to Kansas City to Chicago to Lubbock. There seemed to be little communication between the staff beca CarMax. I talked to sales staff from Baton rouge to Kansas City to Chicago to Lubbock. There seemed to be little communication between the staff because I was asked several times if we still wanted to purchase the car when we already had an appointment for the next day to close on the sale. I really feel that it would be better if I dealt with one sales person locally. Thank you for your time and attention. More

I had a really good experience with them when I went to finish the deal and get the car. The associates Aditee and Curtis were very helpful and friendly. I have had some issues come up with the car and am finish the deal and get the car. The associates Aditee and Curtis were very helpful and friendly. I have had some issues come up with the car and am awaiting an appointment with the service department to have them taken care of. It was mentioned to me that the work order was placed when I bought the vehicle but had to call again to get that established. Looking forward to having the issues addressed as I enjoy the vehicle. More

The car purchase started off a little rocky. I had texted a copy of my DL and Ins to Andrea before my 2:30 appt. Tedrick was a jewal because none of the paperwork was done. A sales mgr John told I had texted a copy of my DL and Ins to Andrea before my 2:30 appt. Tedrick was a jewal because none of the paperwork was done. A sales mgr John told me he would reimburs cost of meal and send the rcpt to Tedrick. I have yet to receive payment. More

Could not have been better experience! I like the no haggle no pressure business! All staff exceptional, knowledgeable, professional, and friendly, especially the associate who helped us. I like the no haggle no pressure business! All staff exceptional, knowledgeable, professional, and friendly, especially the associate who helped us. Totally love the car we purchased. Nice clean spacious dealership. More

This is the third car I’ve purchased at carmax and the cars have been A-1. The process this time around started off a little rocky when it came to the shipping but it all worked out in my favor. Esperanza cars have been A-1. The process this time around started off a little rocky when it came to the shipping but it all worked out in my favor. Esperanza and Andreya were truly a pleasure to work with🤗 More

The agent and the manager were both top notch and made the transaction a very positive customer experience. the transaction a very positive customer experience. More