CarMax Madison

My experience at this Carmax location was horrible from beginning to end. I’ve been a customer at another Carmax, located in MN, and my experience there was the complete opposite compared to here. I would beginning to end. I’ve been a customer at another Carmax, located in MN, and my experience there was the complete opposite compared to here. I would never ever recommend anyone to this location. Not only due to their numerous errors but also the way the staff at this location including the general manager treat people. The only people here that were wonderful was Sam, Destiney, and Brian. Everyone else, mostly higher ups at this location were awful to work with. More

We asked for someone to help us with our specific accessibility needs in finding a new/used car ASAP, and received exceptional help from Gunika Sharma, who immediately figured out what vehicles we sh accessibility needs in finding a new/used car ASAP, and received exceptional help from Gunika Sharma, who immediately figured out what vehicles we should try. And when we found the right one, made the purchase process easy and reassuring. Am so grateful for the help in a difficult situation. More

In all my years of buying a car, this was by far the easiest and most satisfying experience I’ve ever had. Buying a car is usually stressful, but the Madison team made the process seamless and enjoyable easiest and most satisfying experience I’ve ever had. Buying a car is usually stressful, but the Madison team made the process seamless and enjoyable. I felt confident and comfortable throughout the entire transaction. Jim Ponce was my salesperson and delivered outstanding, professional five-star service from start to finish. More

Was a mostly streamlined experience. Good service, transparent, decent policies and was able to get my car Good service, transparent, decent policies and was able to get my car More

Sam M at Carmax Madison. He is your go-to person. You're going to have to trust me on this. I bought TWO cars from him last year in 2025 (much to my wife's chagrin but she He is your go-to person. You're going to have to trust me on this. I bought TWO cars from him last year in 2025 (much to my wife's chagrin but she got a great deal on a Jeep which she loves). Sam M is the reason I keep going back to Carmax. More

This was by far the smoothest car sale I’ve ever done. They went above and beyond to get me what I was looking for and approved. I recommend CarMax to everyone!!! 10/10 would go there again for another ve They went above and beyond to get me what I was looking for and approved. I recommend CarMax to everyone!!! 10/10 would go there again for another vehicle. More

Very satisfied with no nonsense deal very happy Very satisfied with no nonsense Very satisfied with no nonsense satisfied with no nonsense Very satisfied with no nonsense More

This was our first time using CarMax, and when we're in the market for a car again, we will definitely think about using it! I loved that no one was the sleazy salesperson (you know what I mean). We worked the market for a car again, we will definitely think about using it! I loved that no one was the sleazy salesperson (you know what I mean). We worked with Alexis, and she was incredibly helpful, kept us updated through delays, and was just a dream to work with. Highly recommend, especially Alexis! More

I was very satisfied when I took the car back for service work under warranty. work under warranty. More

your nonnegotiable price was $1500 more than the original MSRP for a 3 year old standard car that you damaged i transit MSRP for a 3 year old standard car that you damaged i transit More