CarMax Oceanside

I am extremely disappointed with my experience at CarMax Oceanside. I trusted your company, but I was misled, ignored, and left with a vehicle that had hidden issues that your team denied. You sold me a Oceanside. I trusted your company, but I was misled, ignored, and left with a vehicle that had hidden issues that your team denied. You sold me a car with a repainted front fender and door, yet your staff repeatedly told me the vehicle had no accidents and no paintwork. This was not true. I confirmed the repaint and the misaligned panel through an authorized Honda service center. You also gave me a key fob from another vehicle, and your representatives told me the trunk “just needs service.” Honda later confirmed that the trunk never opens from the fob on this car. Again — misinformation. When problems started, nobody returned my calls, nobody supported me, and my warranty window passed while I waited for a response from your employees. This is unacceptable customer service. CarMax promises honesty and transparency, but my experience was the opposite — misleading information, zero communication, and no respect for the customer. I will remember this treatment, and I hope you remember it too. The respect you give your customers is exactly the respect your company will receive in return. More

I don't usually do reviews but this experience was fantastic! The store, the staff, the training, sales, service, business, all departments wonderful! fantastic! The store, the staff, the training, sales, service, business, all departments wonderful! More

Poor communication and returning calls. Didn’t disclose car history and consequently had to have repairs made. Benjamin in the service department was great but it should have been made know Didn’t disclose car history and consequently had to have repairs made. Benjamin in the service department was great but it should have been made known to me that the car had been in an accident and diesel had been put in the engine. Maybe that’s why they were t eager to sell the car? I love this car but the experience left me feeling disappointed and unhappy. More

Customer service was excellent. The staff was very knowledgeable and answered all my questions. Would definitely recommend! The staff was very knowledgeable and answered all my questions. Would definitely recommend! More

From start to finish I had an exceptional experience, I had one little issue because my car was shipped here from Kearny Mesa with just one of the 2 keys so they sent someone to me to make me one. I will d had one little issue because my car was shipped here from Kearny Mesa with just one of the 2 keys so they sent someone to me to make me one. I will definitely buy here again, it was a great experience and Larry was really helpful and patient through the whole process and I’m an extremely indecisive person. I absolutely love my Mazda CX5! More

Great experience! My dad I got to test drive a few cars were wanted and we ended up purchasing a new car the same day!! We love CarMax in Oceanside!! My dad I got to test drive a few cars were wanted and we ended up purchasing a new car the same day!! We love CarMax in Oceanside!! More

Brennan was polite and easy to talk to and work with. An overall smooth and easy proceeds. An overall smooth and easy proceeds. More

I was very pleased with Mr Jacob fletcher for being a very kind representative at carmax🙏🏼I will sure recommend carmax in the future! very kind representative at carmax🙏🏼I will sure recommend carmax in the future! More

Would be 5 stars but I didn’t get what was advertised, I purchased anyways because it wasn’t a make or break item but if the vehicle is advertised to come with a bed cover and you give me keys to a bed cove purchased anyways because it wasn’t a make or break item but if the vehicle is advertised to come with a bed cover and you give me keys to a bed cover, I expect a bed cover. Sales associate didn’t seem to care and was in a rush to go home. More

It was very easy to get a car. The sales person was great. Very good experience The sales person was great. Very good experience More