CarMax Oceanside

Better experience than I was expecting. Larry helped me through the paperwork with patience, clarity and humor. He even entertained me with card tricks and drawing as the car was getting Larry helped me through the paperwork with patience, clarity and humor. He even entertained me with card tricks and drawing as the car was getting cleaned and ready to go. Very pleasant time here. The whole staff was great. More

Quincy helped me. I was having issues with getting my license and it took about 2 months but they still waited and shipped me the car I wanted. I was having issues with getting my license and it took about 2 months but they still waited and shipped me the car I wanted. More

Process was quick and easy. Larry my salesman was professional, helpful, responsive, and helped get me into the right vehicle Larry my salesman was professional, helpful, responsive, and helped get me into the right vehicle More

The purchase of my car went very smoothly. I walked around the parking lot and found the car. I walked around the parking lot and found the car. More

Thank you you made this whole experience very enjoyable for me your stuff were awesome and caring thank you for me your stuff were awesome and caring thank you More

The dealership was pleasant and well maintained. Really great team. It was a journey to find the right car but they handle everything so well. Really great team. It was a journey to find the right car but they handle everything so well. More

Everyone at the dealership was great…so helpful, nice snd professional! We had a hard time making a decision, but Brennan was patient and extremely knowledgeable. He was very good at understanding our needs professional! We had a hard time making a decision, but Brennan was patient and extremely knowledgeable. He was very good at understanding our needs. More

I am extremely disappointed with my experience at CarMax Oceanside. I trusted your company, but I was misled, ignored, and left with a vehicle that had hidden issues that your team denied. You sold me a Oceanside. I trusted your company, but I was misled, ignored, and left with a vehicle that had hidden issues that your team denied. You sold me a car with a repainted front fender and door, yet your staff repeatedly told me the vehicle had no accidents and no paintwork. This was not true. I confirmed the repaint and the misaligned panel through an authorized Honda service center. You also gave me a key fob from another vehicle, and your representatives told me the trunk “just needs service.” Honda later confirmed that the trunk never opens from the fob on this car. Again — misinformation. When problems started, nobody returned my calls, nobody supported me, and my warranty window passed while I waited for a response from your employees. This is unacceptable customer service. CarMax promises honesty and transparency, but my experience was the opposite — misleading information, zero communication, and no respect for the customer. I will remember this treatment, and I hope you remember it too. The respect you give your customers is exactly the respect your company will receive in return. More

I don't usually do reviews but this experience was fantastic! The store, the staff, the training, sales, service, business, all departments wonderful! fantastic! The store, the staff, the training, sales, service, business, all departments wonderful! More

Poor communication and returning calls. Didn’t disclose car history and consequently had to have repairs made. Benjamin in the service department was great but it should have been made know Didn’t disclose car history and consequently had to have repairs made. Benjamin in the service department was great but it should have been made known to me that the car had been in an accident and diesel had been put in the engine. Maybe that’s why they were t eager to sell the car? I love this car but the experience left me feeling disappointed and unhappy. More