CarMax Phoenix-Gilbert

Carmax made purchasing a vehicle easy. TJ, my sales guy was quick and thorough. Unfortunately the transmission on my new car fell apart in two weeks and the car has been in the shop for a TJ, my sales guy was quick and thorough. Unfortunately the transmission on my new car fell apart in two weeks and the car has been in the shop for a month! The prior work done on it was not listed on the Equifax report I was given at the time of purchase. Glad there was a warranty but I have been in a rental for weeks. More

Very happy with Dolores who guided us through the purchase. She provided excellent service and was very pleasant to work with. purchase. She provided excellent service and was very pleasant to work with. More

It was very easy to choose a car on their website. The salesperson made it very easy to choose a finance option - no hassle. I was in and out of dealership in 2 hrs. The salesperson made it very easy to choose a finance option - no hassle. I was in and out of dealership in 2 hrs. More

Straight forward, willingness to work with the customer and communicates effectively. Tori was fantastic to work with. and communicates effectively. Tori was fantastic to work with. More

Lisa did a great job for me and we were in and out very quickly. Thank you Lisa quickly. Thank you Lisa More

Third car purchase from CarMax. It has always been a convenient, low stress experience. Will come back for the next vehicle. It has always been a convenient, low stress experience. Will come back for the next vehicle. More

My buying experience was awesome. Quick and very friendly. No hassle and had the exact vehicle i was hunting for. Quick and very friendly. No hassle and had the exact vehicle i was hunting for. More

Stress free fast simple & straightforward online process, Folks on location very friendly & efficient. I was in a hard situation and needed a car asap, CarMax made this so easy & stress free, I am absolutel Folks on location very friendly & efficient. I was in a hard situation and needed a car asap, CarMax made this so easy & stress free, I am absolutely grateful More

I love the car. I paid for shipping from another state, the car sat on the other state's lot as well as the AZ lot for days....when I received the car it was FILTHY I paid for shipping from another state, the car sat on the other state's lot as well as the AZ lot for days....when I received the car it was FILTHY I had to detail, ozone, ClO2 bomb, detail again to get a car that didn't smell like perfume and BO and change the cabin filter twice to get rid of the smells. They also listed the car build incorrectly. I mean, if you're in the car business you should have some ability to figure out what a car does/doesn't have in terms of packages. Oh well, the buying portion was fairly simple as was the selling. I just wish they could have had accurate intel on the packages as well as done a cleaning before selling the car. More

Very nice experience. No haggling, no "let me go speak to my manager" just a nice easy and fast transaction. No haggling, no "let me go speak to my manager" just a nice easy and fast transaction. More