CarMax Phoenix-West Valley

Car Max offered a no hassle experience and we completed the transaction in a reasonable amount of time. We shopped on our own and when we were ready we connected with Michael Boyd. He was friendly and prof the transaction in a reasonable amount of time. We shopped on our own and when we were ready we connected with Michael Boyd. He was friendly and professional and got us out the door and on our way. Thanks Michael and Thank you for your service to our country! More

The salesperson was friendly and helpful. It was clean and comfortable environment. The purchase process was easy and was done quickly It was clean and comfortable environment. The purchase process was easy and was done quickly More

This was a pretty smooth experience, but you have to depend on the people for status updates as their website and app have different information along the way. The texts and calls I received were the tr depend on the people for status updates as their website and app have different information along the way. The texts and calls I received were the true gauge of where the car was and when things would be ready for me. More

CarMax sales staff was excellent "Cindy Reed" and service went out of their way to help us resolve an aftermarket issue "Mike at extension 4103". We had a great experience buying our first vehicle from CarMa went out of their way to help us resolve an aftermarket issue "Mike at extension 4103". We had a great experience buying our first vehicle from CarMax. More

Alonzo assisted in many ways regarding my requests o er about a 2 month time period. In the end, he found my initial request….which was awesome!!! Thx to Alonzo!!! about a 2 month time period. In the end, he found my initial request….which was awesome!!! Thx to Alonzo!!! More

Very low on pressure to buy. We were able to browse by ourselves and ask questions when we were ready. We were able to browse by ourselves and ask questions when we were ready. More

The sales process was unpleasant, both on the phone and in person. The sales person seemed unsure of what to do, and it took a long time. We went in woth the understanding that I was already qualified for in person. The sales person seemed unsure of what to do, and it took a long time. We went in woth the understanding that I was already qualified for a certain amount for a down payment, but was told something different at the time I went to pick up the car on a Friday. Then, 4 days after picking it up, the car broke down completely. When we called service, they said the soonest they could fit us in on Monday which was almost 1 week away and also the day that the 10day trial period would end. I felt like it was a scam and we would have to end up keeping a car that was a lemon. More

I had my ideal car buying experience. I already knew the car that would fit my growing family. I was given the keys to test drive it, I got back and started the process to purchase it. Go I already knew the car that would fit my growing family. I was given the keys to test drive it, I got back and started the process to purchase it. Got it done pretty quick! More

I give them top marks. Everyone I worked with, from the Salesperson, the Salesperson's Supervisor, and members of the Service department treated me respectfully and with c Everyone I worked with, from the Salesperson, the Salesperson's Supervisor, and members of the Service department treated me respectfully and with care. More

Friendly, efficient customer service, didnt push to upsell other products. The place was very well maintained making for an enjoyable experience. Would use CarMax again in the future. I upsell other products. The place was very well maintained making for an enjoyable experience. Would use CarMax again in the future. I More