CarMax Phoenix-West Valley

I was very pleased with my experience. I got a good offer on my trade, the new car was reasonably priced compared with kkb, and the process was so much faster than the traditional way of b I got a good offer on my trade, the new car was reasonably priced compared with kkb, and the process was so much faster than the traditional way of buying a car. More

Working with Carmax is always an easy process in both buying and selling. However, this was the first time I bought a vechicle that I found on their website from across the country. I was able to search buying and selling. However, this was the first time I bought a vechicle that I found on their website from across the country. I was able to search for the car with the exact features I wanted and a price that was straightforward and fair. The reservation process was simple. They kept me abreast of shipping status as well as making an appointment to go see it. I was able to upload my documents in advance, reducing the amount of time spent in the dealership. After arriving, I took the vehicle for a breif test drive and was able to complete the purchase and drive-away within 45 minutes. No sales pressure, no haggling. Just straightforward. More

From first phone call to in store experience nothing but great customer service from Christyani and Sergio , all were above and beyond. This is our 5 car purchased from this same store . A pleasure. A+++ great customer service from Christyani and Sergio , all were above and beyond. This is our 5 car purchased from this same store . A pleasure. A+++ More

Second purchase with Carmax and was a great experience both times. Very easy and efficient from start to finish. Thank you! both times. Very easy and efficient from start to finish. Thank you! More

Cindy was a huge help in making my car buying experience seamless. She went above and beyond. I will be referring her to all friends and family. Thank you! seamless. She went above and beyond. I will be referring her to all friends and family. Thank you! More

We were first time buyers at a Car Max dealer. The sales representative was not pushy and allowed us to test drive the cars we requested. We were pre-approved for a car loan through our bank and t The sales representative was not pushy and allowed us to test drive the cars we requested. We were pre-approved for a car loan through our bank and the purchase of the vehicle went smoothly. Our overall experience from the time we walked in, to when we left was positive. I would recommend Car Max do anyone looking for a vehicle. More

very clean, friendly knowledgeable staff. sell and purchase transactions were done quickly to our satisfaction sell and purchase transactions were done quickly to our satisfaction More

Very good experience in general. Pleasant encounter, no pressure as long as one knows there is no possible price dealing. Fast service. Cleanest preowned car I ever bought. Pleasant encounter, no pressure as long as one knows there is no possible price dealing. Fast service. Cleanest preowned car I ever bought. More

The sales manager was very easy to work with. I had a very frustrating experience as I had issues with the car I purchased the moment I drove off the lot. Key fob had a dead battery, after fillin I had a very frustrating experience as I had issues with the car I purchased the moment I drove off the lot. Key fob had a dead battery, after filling the fuel tank and driving for 30 min the car quickly filled up with gas fumes, and now weeks later the car had a tick on cold start. Most of these things should have been noticed by the dealer or previous owner before selling the car to me More

Great experience and timely communication throughout entire process. I am extremely satisfied with my purchase from CarMax. entire process. I am extremely satisfied with my purchase from CarMax. More