CarMax South Broadway
Littleton, CO
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This was my very first time buying a car - let alone stepping foot in a dealership and Michael Malenski helped make this experience be less intimidating all in all. There were a few hiccups at first wit stepping foot in a dealership and Michael Malenski helped make this experience be less intimidating all in all. There were a few hiccups at first with the car after finalizing everything and taking the car home. But after bringing it back, everyone at this establishment - and especially Michael helped make things right. We were there all day working with him to get things figured out, and i mean from 1pm all the way until 9pm closing time. I had no issue at all being there all day because I was attended to the entire time and was assured that I was being helped out. And sure enough, I was able to leave feeling even more confident in my purchase of the car and that the people working at this location have my back and work hard to make sure their client is satisfied. I’m so grateful that I wasn’t left hanging like some places do. I would absolutely recommend this location to anyone I know looking to get a car, and I certainly would make sure that they go to Michael M to help them out. Thanks so very much!! More
Somewhat disorganized. They try to keep you on their quick schedule. Maybe understaffed. 20 minutes test drive is not enough to decide, in my opinion, so I recommend the 24 They try to keep you on their quick schedule. Maybe understaffed. 20 minutes test drive is not enough to decide, in my opinion, so I recommend the 24-hour test drive. Sales people are all like 20-25 years old (not just at this location; I went to 3 locations); Max was very patient with me. The different Car Max locations don't really "talk" to each other easily. I got lots of phone calls asking stuff that they should be able to see with all my activity on the website and all of my visits. I think they do a pretty sloppy job of detailing the cars' interiors. In the end, I got what I needed, with several visits and a lot of patience. More
Hard transaction, but not because of the dealer. I had a weird title issue on my trade, and they went over and above to help me sort it out. Kudos to Katerina and Luis for helping get it done! I had a weird title issue on my trade, and they went over and above to help me sort it out. Kudos to Katerina and Luis for helping get it done! More
We had a great experience with Michael when we bought the Subaru Outback we'd had shipped in from Texas (for free). The car arrived in great shape. It took about four hours to complete the purchase, but we w Subaru Outback we'd had shipped in from Texas (for free). The car arrived in great shape. It took about four hours to complete the purchase, but we were trading in two cars that had a couple issues to resolve, so I don't blame the crew at the dealership for the time. And there was absolutely no sales pressure to deal with and everyone was friendly and easy to work with, and they gave us the full trade-in amount on both cars from the estimates we received online. Hopefully this car lasts us a long time, but we'll certainly come back whenever we need a new one. More

