CarMax Springfield

Makayla and Zulie were amazing to work with. They were very knowledgeable and helpful without being pushy. It was so refreshing to shop for cars and drive cars with them in a pressure free atmos They were very knowledgeable and helpful without being pushy. It was so refreshing to shop for cars and drive cars with them in a pressure free atmosphere. They actually made the experience fun. Best car buying experience ever. More

I found a Kia I wanted I had it shipped to the store. James also let me up to date on arrival. I was able to test drive the vehicle for 24 hours which was very appreciative. The following day I did most James also let me up to date on arrival. I was able to test drive the vehicle for 24 hours which was very appreciative. The following day I did most off my contracts through email. James was very informative also answered all the questions I asked and very knowledgeable.. he also answered in a timely manner, considering I know how busy they are.. my car needed updated maps and a head light and I told them and they ordered the part with no issues. Relief. More

Easy, fast,friendly, everyone very nice made me feel comfortable and at ease going through the financing comfortable and at ease going through the financing More

Fast professional good customer service information well known resourceful consistent patient polite fair calm good known resourceful consistent patient polite fair calm good More

​I am extremely disappointed with my experience at this Carmax. I purchased a truck here, and only 14 days later, the transmission started failing. When I called to resolve the issue, I was told they could Carmax. I purchased a truck here, and only 14 days later, the transmission started failing. When I called to resolve the issue, I was told they couldn't exchange the vehicle for another one in the same price range. ​The only response I received was, "Unfortunately, we can't do that at this time," with zero explanation or effort to make it right despite the "extenuating circumstances" of selling a faulty vehicle. For a company that prides itself on "no-hassle" buying, they certainly make it a hassle when they sell you a lemon. I expected much better service and accountability. Buyer beware. More

Car Max was very helpful. They made sure I was happy with my car and kept in touch after my purchase. Thank you so much Car Max for everything!! They made sure I was happy with my car and kept in touch after my purchase. Thank you so much Car Max for everything!! More

The location is perfect for me, the place was clean and organized. Everything seemed prepared. organized. Everything seemed prepared. More

Makayla was great and was so much help finding me the perfect SUV for my family perfect SUV for my family More

I was helped by Amanda and the manager Mike I literally did everything otp and it made my time there 30 minutes including the test drive Best experience ever did everything otp and it made my time there 30 minutes including the test drive Best experience ever More

Low pressure and patient. A really good experience. James and Chris both were very helpful. A really good experience. James and Chris both were very helpful. More