CarMax Stockton

With few exceptions, my Chevy truck is fine, but the process of buying my truck was less than enjoyable. The process - up to receiving my truck - was fairly smooth, but making payment was very rocky. process of buying my truck was less than enjoyable. The process - up to receiving my truck - was fairly smooth, but making payment was very rocky. I came with a certified check of $10,000 and had been approved for financing through Carmax. Upon presenting the ceritified check, I was told I had to show the account from which the check had been paid. I told the sales person that wasn't an option, that I had no problem with Carmax contacting my bank and verifying the check. A finance person, a young woman, joined and explained - in so many words - that I had to show her my account to verify the check. I repeated what I had said to the sales person, you can call my bank and verify the check, that it not my job to verify the check. After leaving the desk, she returned after a short while and said she couldn't contact my bank. I told I was not showing her or anyone at Carmax my account for the following reasons: 1. I was never informed that I would have to show any of my bank accounts to verify the check. That the only items I was told I would need to present were proof of insurance and my driver's license. 2. It wasn't my job to verify the check, it was theirs. 3. I was ready to leave and not complete the transaction She left the desk again, presumably to try and call the bank again. After she left for the second time, I dialed my bank and got somebody to answer after several rings. After sitting my myself for several more mintues, I made my way to the front desk area and again explained that I was ready to walk away from the deal. I was then told that Carmax was going to make an exception and go ahead with the deal. After that things went smoothly. I have already contacted your Customer Relations department and there is a case that has been opened. More

They paid for my lunch because I was there on my lunch hour. They paid for Lyft for me to pick up my vehicle. They made sure the vehicle have a full tank before I take it off the lot. When these little i hour. They paid for Lyft for me to pick up my vehicle. They made sure the vehicle have a full tank before I take it off the lot. When these little inconvenient things is taken care of it made it more worthwhile. Thank you Carmax of Stockton. Carmaxtastic service! More

Second time I purchased a CarMax to have always been totally satisfied any questions or concerns they took care of it right away totally satisfied any questions or concerns they took care of it right away More

really great dealership no hassle really good employees loved my experience at CarMax would buy another car from them as soon as possible loved my experience at CarMax would buy another car from them as soon as possible More

The people are all good helpful they work with you and we felt taken care of. felt taken care of. More

Had a really great experience buying a car from CarMax. No pressure was really nice. Did research on the car and found that everything was upfront. Would definitely purchase again from Carmax No pressure was really nice. Did research on the car and found that everything was upfront. Would definitely purchase again from Carmax More

I was told certain things about the vehicle condition that were not true, three days after purchase I had to put four new tires on the vehicle. that were not true, three days after purchase I had to put four new tires on the vehicle. More

Great service all the way around! No beating around the bush! Approved before even wasting your time!!!!!! I'm very satisfied!!!!! No beating around the bush! Approved before even wasting your time!!!!!! I'm very satisfied!!!!! More

Overall experience was good, why not the five stars? There was lack of clarity and errors during the paperwork that created additional issues we had to address. There was lack of clarity and errors during the paperwork that created additional issues we had to address. More

After a long wait it ended up very quick and easy, when I got home I did notice that I had no spare tire or a jack, other then that I was satisfied. got home I did notice that I had no spare tire or a jack, other then that I was satisfied. More