CarMax Tucson

I purchased a car at the Oracle location. Cameron was our sales rep and he was excellent. He explained every detail of the process clearly. I love that there is no pressure from the finance p Cameron was our sales rep and he was excellent. He explained every detail of the process clearly. I love that there is no pressure from the finance people to add other items to the price. The price is the price. I was disappointed by the detailing of my car. I was promised some buffing of scratches which wasn't done. The interior was not cleaned properly. Also we were only given one key fob which had no key inside it for the child locks. More

We had a wonderful experience at the CarMax on North Oracle Road in Tucson. Working with Cameron Craig was amazing- he was detail oriented, friendly, and incredibly helpful. After we had decided on purc Oracle Road in Tucson. Working with Cameron Craig was amazing- he was detail oriented, friendly, and incredibly helpful. After we had decided on purchasing a Subaru, Cameron worked diligently with us to find the right car which matched our needs. He also set up our car sale of our previous car, which was also quick and efficient. Cameron was able to organize the car arrival, coordinate an appointment for a test run, and was quick and efficient to get us our paperwork. He kept us informed of any changes and was always very responsive. We highly recommend this CarMax and definitely can recommend working with Cameron! He made the experience fun and relaxing. Thanks to the Carmax team! More

Attentive and organized. Pleasant people to speak with and everyhing was wellexplained. Thanks to all involved. Pleasant people to speak with and everyhing was wellexplained. Thanks to all involved. More

The people I worked with at the Tucson Oracle Rd CarMax location were wonderful. Extremely helpful and made the experience go smooth. location were wonderful. Extremely helpful and made the experience go smooth. More

You can feel the excellent service from the very first minute; I was pleased with the time it took to replace the parts. minute; I was pleased with the time it took to replace the parts. More

Judy K was great during the whole process of purchasing my Rav Hybrid, love my new car. my Rav Hybrid, love my new car. More

The representative I worked with is Whitney Foley. She is top-notch. We picked a unit from Colorado. I arranged a test drive so that mechanic could inspect. I placed a financing loan with USAA. At eve She is top-notch. We picked a unit from Colorado. I arranged a test drive so that mechanic could inspect. I placed a financing loan with USAA. At every step of the way she was knowledgeable, prompt, thorough, and pleasant. Whitney was kind enough to provide her cell number. This was essential because my several attempts to reach her through the Carmax telephone number were extremely unacceptable. Several calls were unsuccessful. When I asked the computer voice for Whitney I was supposed to be switched to a voice message. Instead I got no one at all, or was disconnected. On one call placed through that number I did reach a human at the store on N. Oracle in Tucson. A woman told me that Whitney was unavailable and tried to switch me to another sales person who "I'm sure can take care of you." Nothing like internal poaching on clients or customers! The store itself was outstanding. I came to view a wide variety of inventory units so that I could choose one. The inventory was large and varied. The purchase processing was very prompt and efficient. I worked with two persons, whose names I do not know. One was a man who helped "walk" the papers to finance. The other was a woman in finance who did the processing. Both were excellent. The unit was as advertised. It is in excellent condition. It was very clean. When I accepted the vehicle it only had one ownership manual . The main manual has 496 pages of fine, single-spaced print. It is nearly unintelligible. I am trained in both engineering and law. I know how to read technical manuals. This one is a woeful failure. It turns out there are two manuals. The second one, "Mazda Connect" was separate. It covers all of the electronics, auto function monitors, communications and audio. It is 220 pages long. It is similarly turgid in its attempts to explain itself. However, I am extremely pleased with the vehicle. And the professional assistance I received from Whitney is a big reason why the overall experience was a good one. I would use Carmax again. But I sure hope you fix your communications problem! Michael J Meehan More

From the first time I entered the building to the final handing me of the keys the process and experience was 5 star above and beyond. handing me of the keys the process and experience was 5 star above and beyond. More

We worked with Cameron in sales he assisted us to find the car of my dreams. I appreciated his follow up and availability. the car of my dreams. I appreciated his follow up and availability. More

had an excellent experience purchasing through CarMax! I was buying from California, and Jordan made the entire online process quick and seamless. He explained everything clearly, confirmed all documents I was buying from California, and Jordan made the entire online process quick and seamless. He explained everything clearly, confirmed all documents and financing ahead of time, and even had me fully approved before I flew in. When I arrived at the Tucson location, Taylor was incredibly helpful, and the entire team was courteous, professional, and friendly. The process was smooth from start to finish, and I was in and out in about 40 minutes. Highly recommend CarMax Tucson for an easy, stress-free car buying experience! More