CarMax Tucson

We had wonderful service. No pressure and very thorough! I’ll recommend Carmax to friends and family. No pressure and very thorough! I’ll recommend Carmax to friends and family. More

We traded in our 2009 Lexus RX350. A fabulous car but 12 years old. They bought it for what KBB said a dealership would pay as a trade. They had a 2018 Lexus RX350 with 8830 miles. It was a light color a years old. They bought it for what KBB said a dealership would pay as a trade. They had a 2018 Lexus RX350 with 8830 miles. It was a light color and had light-colored leather seats. Our only 2 requirements. It was expensive. Myron said take it for a 30-minute test drive. We both drove it but did not think to try to park in a regular parking lot. Big mistake! We agreed to buy it as they have a 7-day buyback policy if you really dislike the car. We are in our 70's and 80's. This new car has over the top bells and whistles. Each of us separately spent about 1 hour in parking lots trying to get it centered between the 2 white lines. We could not do it without pulling in and out 3 or 4 times. The problem is there is no visible hood to key off of as a frame of reference as to where the car is in relationship to the striped stall. The hood begins and ends at the end of the dashboard. After the dashboard all you see is asphalt. Very aerodynamic but stupid. Next the electronic wizardry is "over the top". I spent 2 hours over 3 days reading the instruction manual from page 283 to 320 relating to the whole media system and the radio. After not being able to tune in more than 1 AM and 1 FM channel I gave up. It has no buttons or the like. To sync your cell phone needs a college degree in electrical engineering. While driving, it beeps, whistles, and flashes at you constantly. You are a nervous wreck when you get home. We both kept thinking we will figure it all out and grow to love the car. After 7 days each of us was exhausted and both hatted to think I have to drive it to get to an appointment or whatever. We missed the 7-day return policy and took it back to CarMax on day 12. We assumed we would lose a couple of thousand dollars. We meet with Myron and he said have a seat while he left to get one of the managers. Three or four minutes later Myron walked up with a big guy who said he is a manager and he has decided to give us a 100% dollar refund. We did put about 100 miles on it. What a pleasant shock. What a fabulous PR decision. Please take this dealership seriously for your next purchase. More

Clear, sensible, non-pushy approach to cars I've been here several times in my search for a new car. All the employees I have dealt with have been good to work with and never pushy. Refreshing I've been here several times in my search for a new car. All the employees I have dealt with have been good to work with and never pushy. Refreshing after a number of other sleazy guys in traditional dealerships. Didn't buy from them in the end as they didn't have what I wanted, but did sell my old car to them. They offered the best price around - between $1-1.5k more than others. More