CarMax Tucson

prompt recognition and service, great inventory to choose from, received great trade-in value and great in-house financing. from, received great trade-in value and great in-house financing. More

The staff at the dealership was great. Everything was done in a timely manner. I would by again from them, however, Carmax financing and their title department was and still is a nightmar Everything was done in a timely manner. I would by again from them, however, Carmax financing and their title department was and still is a nightmare. I still don't have a title. I've had to do the paperwork they should have done. I'll never finance anything with them again More

The experience with CarMax was amazing. They offered nothing but assistance, as well as no pressure on buying a car. They offered nothing but assistance, as well as no pressure on buying a car. More

Kane and the rest of the carmax staff could not have made the car buying process any easier The car was waiting and ready to go all paperwork was ready very professional . made the car buying process any easier The car was waiting and ready to go all paperwork was ready very professional . More

The Carmax Tucson dealership is in the process of a renovation that I was not aware of until stepping inside the dealership. However, I was immediately greeted by a friendly Carmax associate. I arrived renovation that I was not aware of until stepping inside the dealership. However, I was immediately greeted by a friendly Carmax associate. I arrived approximately 30 minutes earlier than my scheduled appointment but was quickly assisted by Mr. Cain Reid. I had traveled down from the Valley, about an hour and a half drive and let him know that I had to go to work later that day. He was extremely professional and took care of all my needs quickly and efficiently. I have purchased several cars over the years and have had many not so pleasant experiences at dealerships. Mr. Reid went above and beyond to make the sale run very smoothly. From the test drive to the paperwork, everything was handled well. I am pleased with the vehicle that was purchased by our daughter and would recommend Carmax to anyone interested in buying a newer vehicle. More

Was a very smooth and easy process. Had the cars to test drive ready to go and once I made the decision the process was fast and easy to get me into my new car. Had the cars to test drive ready to go and once I made the decision the process was fast and easy to get me into my new car. More

Our experience with Carmax has been 100% positive. They took care of us over and above our expectations of purchasing a new vehicle. They took care of us over and above our expectations of purchasing a new vehicle. More

Over the years I have bought my automobiles from CarMax. The whole buying experience has been a positive one. I search the lot for a suitable car or truck based upon my needs and price range. No pressure fr The whole buying experience has been a positive one. I search the lot for a suitable car or truck based upon my needs and price range. No pressure from sales team members to buy. They Inspect the car throughly to make sure it meets their standards. You road test the vehicle. If the car or truck meets with your expectations a purchase is made. I have never experienced any problems with my vehicles bought from CarMax. Thankyou to the CarMax team. More

We had wonderful service. No pressure and very thorough! I’ll recommend Carmax to friends and family. No pressure and very thorough! I’ll recommend Carmax to friends and family. More

We traded in our 2009 Lexus RX350. A fabulous car but 12 years old. They bought it for what KBB said a dealership would pay as a trade. They had a 2018 Lexus RX350 with 8830 miles. It was a light color a years old. They bought it for what KBB said a dealership would pay as a trade. They had a 2018 Lexus RX350 with 8830 miles. It was a light color and had light-colored leather seats. Our only 2 requirements. It was expensive. Myron said take it for a 30-minute test drive. We both drove it but did not think to try to park in a regular parking lot. Big mistake! We agreed to buy it as they have a 7-day buyback policy if you really dislike the car. We are in our 70's and 80's. This new car has over the top bells and whistles. Each of us separately spent about 1 hour in parking lots trying to get it centered between the 2 white lines. We could not do it without pulling in and out 3 or 4 times. The problem is there is no visible hood to key off of as a frame of reference as to where the car is in relationship to the striped stall. The hood begins and ends at the end of the dashboard. After the dashboard all you see is asphalt. Very aerodynamic but stupid. Next the electronic wizardry is "over the top". I spent 2 hours over 3 days reading the instruction manual from page 283 to 320 relating to the whole media system and the radio. After not being able to tune in more than 1 AM and 1 FM channel I gave up. It has no buttons or the like. To sync your cell phone needs a college degree in electrical engineering. While driving, it beeps, whistles, and flashes at you constantly. You are a nervous wreck when you get home. We both kept thinking we will figure it all out and grow to love the car. After 7 days each of us was exhausted and both hatted to think I have to drive it to get to an appointment or whatever. We missed the 7-day return policy and took it back to CarMax on day 12. We assumed we would lose a couple of thousand dollars. We meet with Myron and he said have a seat while he left to get one of the managers. Three or four minutes later Myron walked up with a big guy who said he is a manager and he has decided to give us a 100% dollar refund. We did put about 100 miles on it. What a pleasant shock. What a fabulous PR decision. Please take this dealership seriously for your next purchase. More