CarMax Victorville

I’ve purchase four cars from Carmax! I had an awesome experience. Highly recommend Carmax I had an awesome experience. Highly recommend Carmax More

They make it such an easy process. No need to hassle with car salesmen. And Steven was great. No need to hassle with car salesmen. And Steven was great. More

Wonderful buying experience, everybody was extremely professional and very very very helpful during the entire buying process. professional and very very very helpful during the entire buying process. More

I really like to process this is the 10th vehicle that I have owned from Carmax purchased. have owned from Carmax purchased. More

All the representatives are attending all the questions I have and very friendly thank you . have and very friendly thank you . More

I was very pleased with the service ,My service advisor was very helpful and knowledgeable.He made sure that all my questions were answered and provided me additional information that was very helpful . was very helpful and knowledgeable.He made sure that all my questions were answered and provided me additional information that was very helpful . More

The car buying process at this dealership was extremely inefficient and took far longer than expected, even though our financing had already been completed through an outside institution. What should have inefficient and took far longer than expected, even though our financing had already been completed through an outside institution. What should have been a straightforward purchase turned into an unnecessarily long and frustrating experience. We were also disappointed to find several issues with the vehicle that were not properly disclosed in the online listing, including a broken seat belt, severe road rash on the wheels, and multiple paint chips. Despite these condition issues, the dealership made no effort to adjust the price to reflect the actual condition of the car. It felt very much like their attitude was, “If you don’t buy it, someone else will.” The car was extremely dirty when we arrived, even though we had been told ahead of time that it would be detailed and ready for our test drive. There was even trash left inside the vehicle. The dealership later claimed they did not have a detailer available, so we had to independently pay to have the car detailed ourselves and then return to the dealership afterward just to receive a partial reimbursement for the detailer we used. Customer service after the sale was equally disappointing. We provided detailed feedback through the email survey they requested, but no one from customer service ever followed up with a phone call or response. The dealership initially stated they would submit a work order to repair the broken seat belt, but after waiting two weeks without any communication, we had to handle the repair ourselves because it was a safety issue that needed to be fixed immediately. Overall, this was not a good customer service experience, and we expected much better transparency and accountability from the dealership. More

People’s nice and kind. And they’re working for what customer wants and needs. And they’re working for what customer wants and needs. More

They are very nice and do not pressure you at all. They are very helpful with questions you have. They are very helpful with questions you have. More

I bought a car, it was good, they are supposed to get a new one but I have not heard from them 😕 I paid cash now sitting home with no car new one but I have not heard from them 😕 I paid cash now sitting home with no car More