CarMax

Carmax is one of the WORST dealers in the USA. Terrible Cust Service. Dont Trust. Cust Service. Dont Trust. More

Bad Brakes!!! Bought a used Toyota Camry with about 100,000 miles for around $10,600 plus fees and taxes. We tried to be very thorough in looking up all the car inf Bought a used Toyota Camry with about 100,000 miles for around $10,600 plus fees and taxes. We tried to be very thorough in looking up all the car information and researching before hand. After buying the car we took it directly to a mechanic to do an examination of the car and found out that the front breaks were at 8%. CarMax refused to fix the breaks saying the brakes were within their standards, but not disputing the 8% figure. CarMax passes any car brakes that would pass state inspection, meaning that if the car has any breaking ability at all they clear it. New breaks run about $375 at our mechanic and he said the car would need them within a few months, maybe less. CarMax refused to either do the service or refund us anything even though we called back on the day of the purchase and brought the car into the center to be looked at three days later. The car also had a broken tire sensor. Overall the service was terrible. Each step of the process took hours. We were there 3 different days for a total of almost 10 hours. We worked with Diabel (our salesman), T'ume (the manager), and Nick (the mechanic). We also worked with a half dozen other employees who probably aren't responsible for the scam, but that's how many people it takes CarMax to sell you a car and refuse to fix it. They all gave us the same run around with delaying tactics and bs about how the car brakes "met their standards." Most disturbingly of all they seemed familiar with this issue. I think CarMax regularly sells cars with bad brakes due to extremely low brake standards and then refuses people refunds or maintenance. DO NOT BUY A CAR WITHOUT CHECKING THE BRAKE PADS! Crawl under the car if you have to, but don't trust them. If you do try to return the car, within the 5-day return period, they will give you the run around about every little thing (a full tank of gas, any miles driven, the keys, etc. ). It will take hours and they will make it as difficult as possible to try and prevent you from returning the car. I recommend finding a different dealer! More

Terrible Service After the Sale My Wife brought in our Nissan because there was a horrendous crunching and popping noise coming from the front end. We purchased this vehicle and the My Wife brought in our Nissan because there was a horrendous crunching and popping noise coming from the front end. We purchased this vehicle and the extended warranty from your location in Raleigh. She was told by the service advisor that they were too busy to look at it that day and would not be able to check it out for seven days. My wife described the problem and said she thought it was unsafe to drive, never the less and appointment seven days out was the best they could offer. As she made the 45 minute drive home she called me and told me how it went. I asked her to pull over and let me contact your dealership to try and understand what the issue was. I called and talked to another service advisor who reiterated that the vehicle could not be seen for seven days. As strange as that sounded to me told her the car was under warranty and was unsafe to drive so they should provide me with a loaner or rental until they were able to get the vehicle repaired. I was told that they could not provide a loner car and I had no choice but to wait seven days just for them to take a look. To my further astonishment she suggested that I should take my car, which I purchased from Car Max, to the nearby Nissan Dealer as they have more staff, can look at it quicker, and should be able to provide a loaner. I was dumbfounded that a dealership would send one of its own customers to the competitor to do exactly what they were unwilling to. I asked to speak to the service manager, but was told she was not available. I was also asked why I would wanted to speak to the service manager as she would only tell me the same story. For the fourth time I was floored at the disrespect and complete disregard for your customers. I had to ask this service advisor three times to take my number and have the service manager call me back before she finally agreed to do so. The service manager returned my call and true to your previous employees threat she said there was nothing they could do. She went on to tell me, you guessed it, you should bring your car to the Nissan dealer down the street and have them look at it. It was at this point I had made up my mind that I would never step onto a Car Max lot again. I called my wife who, if you will remember, was parked somewhere between the dealership and our home and asked her to take it to the Nissan dealership. The Nissan dealership was busy as well and would not be able to look at it that day. Without me having to ask she said “Let’s get you into a loner, we will check it out tomorrow and let you know what we find”. As it turns out the driver’s front coil spring had snapped. The good news is the dealer made good on their commitment to the customer. They put my wife into a safe vehicle until they were able to correct they issue. The service department at Fred Anderson Nissan has won a new customer, not just for future service but for our next vehicle. More

Car left stranded on drive to my mother's funeral The car I bought had major mechanical issues that were hidden by their service department. It died four months after purchase on the drive to my mothe The car I bought had major mechanical issues that were hidden by their service department. It died four months after purchase on the drive to my mother's funeral. This company would rather save a dollar than help a grieving family who has lost a mother. It's at times like this where values are sacrificed for profit. More