CarMax

The process was so smooth it was unbelievable! I will refer anyone I know who is looking for a car to them!!! It was easier than walking into a dealership with a blank check I will refer anyone I know who is looking for a car to them!!! It was easier than walking into a dealership with a blank check More

I am a first-time customer, and I had a great experience. The entire process did not take long, and all of my questions were answered sincerely. Terri at the Irving location was excellent and celebrated with The entire process did not take long, and all of my questions were answered sincerely. Terri at the Irving location was excellent and celebrated with me. The vehicle I chose was the newest vehicle I have ever purchased. More

I had a lot of questions and was unsure of the whole process, but everyone I talked to explained everything calmly and cheerfully. I was impressed with the whole process. process, but everyone I talked to explained everything calmly and cheerfully. I was impressed with the whole process. More

Excellent experience. The process was so easy from beginning to end. Appying online to picking up my new vehicle. The warranty is great and the car was super clean!!! I wo The process was so easy from beginning to end. Appying online to picking up my new vehicle. The warranty is great and the car was super clean!!! I would definitely reccomend CarMax! More

Great experience with carmax again! We have bought cars from carmax before and after going to regular dealerships and being frustrated we came back to carmax! Good selection of cars! We have bought cars from carmax before and after going to regular dealerships and being frustrated we came back to carmax! Good selection of cars! More

It was great from ordering on line to picking up the car I chose in Irvin Texas I chose in Irvin Texas More

Friendly and customer service oriented staff. Mahat was professional and patient. I have been a CarMax customer since 2011. Mahat was professional and patient. I have been a CarMax customer since 2011. More

Everyone I dealt with at this Carmax was friendly and responsive. I would recommend this dealership to friends. responsive. I would recommend this dealership to friends. More

Easy Truck purchase I have ever made. Mostly done online and went to the location to sign paperwork and pickup vehicle. Preston was awesome and made things super easy. The business offic Mostly done online and went to the location to sign paperwork and pickup vehicle. Preston was awesome and made things super easy. The business office had the paperwork ready quickly and all smiles. It was a very positive experience all around. I would recommend Preston and the location to anyone More

Twice on the online purchase website I declined the extended insurance and when I reviewed my paperwork it was included. The vehicle was solid but when staff removed the lock box from the driver's sid extended insurance and when I reviewed my paperwork it was included. The vehicle was solid but when staff removed the lock box from the driver's side window, they scratched the tint. Staff person said they would call me to arrange an appointment to fix it. Weeks went by and no one called so I set the appointment. When I got the vehicle back, the new tint had small bubbles and little spec of dirt under it. The staff person said they would schedule a fix for it but has never followed up. I had considered keeping the warranty but I will cancel it now because CarMax staff's follow up is terrible. I am not going to deal with that again. More