CarMax

The salesperson was nice to me but they said they did a 150 point inspection and I have not driven the car 600 miles and already it says it needs an oil change. I specifically asked these questions for thi 150 point inspection and I have not driven the car 600 miles and already it says it needs an oil change. I specifically asked these questions for this reason. Since there was no service stickers on the car. Everytime I call I get disconnected so it’s frustrating. More

Everyone, from the front desk to the business office were helpful. The staff made it easy to pick up my car helpful. The staff made it easy to pick up my car More

Dealership was great’ fast and clean. Staff was very friendly and the car is great for my family. Thank you. Staff was very friendly and the car is great for my family. Thank you. More

They were very professional and kind and provided great knowledge and helped the process go smoothly, and gave me a great vehicle that I wanted. knowledge and helped the process go smoothly, and gave me a great vehicle that I wanted. More

Bob the salesman seemed like being there was bothering him. More interested in talking on his phone then being helpful. He was very quick to cut me off with a short answer. I still purchased because of th him. More interested in talking on his phone then being helpful. He was very quick to cut me off with a short answer. I still purchased because of the situation I was in at the time and the fact that me and my wife usually love Carmax. More

Misleading had me put down my honest money for a down payment of a car. I’ve been dealing with Carmax four times never had to put down anything. I had $2000 coming back but instead y’all decide to place payment of a car. I’ve been dealing with Carmax four times never had to put down anything. I had $2000 coming back but instead y’all decide to place my money for a down payment. Very disappointing won’t deal with you again. More

Great location. Real organized and clean. Comfortable all around. Coffee is good. Also bottle water is good Real organized and clean. Comfortable all around. Coffee is good. Also bottle water is good More

The transation went very well. Only downside for me was the FOB was not the correct one for this Pathfinder. It was not program for the correct buttons, I know this is no fault of Only downside for me was the FOB was not the correct one for this Pathfinder. It was not program for the correct buttons, I know this is no fault of Carmax it came from the aution in that condition, I just had to purchase another FOB and get it program correctly. Its still an excellent dealership. More

Carmax in Irving surpassed my expectations. I had previously worked with the dealership in McKinney, however, the dealership in Irving followed through and followed up on all issues and concern I had previously worked with the dealership in McKinney, however, the dealership in Irving followed through and followed up on all issues and concerns. That was not my experience in McKinney. The Irving location sale representative Debbie worked with my transfer, trade in, and subsequent sale every step of the way. Even when there was an issue with the key fob, she contacted the service department and ensured it was taken care of. Only issue noted was that during the service appt, I was not contacted when my vehicle was ready, the assigned service advisor "forgot" and I had to Uber to carmax to pick up my vehicle. More

This dealership was awesome not only were they patient and helped me find the best car and price for me but they showed me how and what to look for and there on point I love this dealership and helped me find the best car and price for me but they showed me how and what to look for and there on point I love this dealership More