CarMax

I had a great experience with the purchase of my Cad XT6. The option of available vehicles and financing process was A-1. This is my second cadillac purchase from this CarMax location. The option of available vehicles and financing process was A-1. This is my second cadillac purchase from this CarMax location. More

This was my 5th car purchase from CatMax. It was my first existence with this store and it was not a good one. I had a vehicle transported in for $700 from another CarMax. When I arrived to It was my first existence with this store and it was not a good one. I had a vehicle transported in for $700 from another CarMax. When I arrived to view the vehicle the Salesman had no concern about the condition of the car. It was filthy. The only thing he mentioned was that they would give me up to $200 for a detail. I initially walked away gettin the car but I felt like the filth was something I could deal with later. Then I asked him to allow me to start the car. He begin to give me orders not to drive the car off and to make sure I put the keys back in the window box and reiterated again that I was not to drive the car. It was cold and he high tailed it inside. I never saw him until I was leaving and it was then that I told him I wanted to write the car up. At this point after already being treated horribly, he asked for my paystub. You would have thought he was a forensic scientist attending to ascertain whether the paystub was authentic or not. Basically he didn’t believe that it was. However, it was abcs cancer directly from the app the company I work for uses for our paystubs. Then the only thing he started asking was how he could do what I did. Shameless. He stayed gone 90% of the time and before I got the keys and paintwork from the office, he had left. This was the one and only excitement I ever had with this CarMax. Needless to say two days later the convertible top wouldn’t come up. I took it back to the service department and that’s when my experience totally shifted. It was THE BEST experience. An ice storm was coming and the Service Manager made sure my vehicle got to the repair shop and put in the garage before any damage was caused to the interior of the vehicle. He was outstanding. At the end if the day I can not blame CarMax for the treble attitude of one of its salesman. He alone made it a poor experience. He had what we call “Commission Breath” and he didn’t help me do a thing. He’s was simply horrible. But I still love CarMax and the way I’ve been treated every other time outside of the initial experience with the salesperson. He alone almost caused me to never return to this CarMax again. Bob was horrible. More

My sales associate, Ryan, was very helpful, professional, and a pleasure to work with. I have bought several cars from Carmax in the past and have always been pleased with the service and sales process. and a pleasure to work with. I have bought several cars from Carmax in the past and have always been pleased with the service and sales process. More

The Chevy Trailblazer is in the shop. The car that I’m buying is a lemon. The car that I’m buying is a lemon. More

Our sales consultant, Ryan, was very helpful and knowledgeable. The entire process was simple. We'd definitely buy with this dealership again. knowledgeable. The entire process was simple. We'd definitely buy with this dealership again. More

The service was excellent. Our salesman, Preston, was very helpful and patient. This was the most pleasant car buying experience we have ever had. The offer for my trade in Our salesman, Preston, was very helpful and patient. This was the most pleasant car buying experience we have ever had. The offer for my trade in was very good. More

My experience ended up horrible after the approval. I felt like my sales agent and his boss rushed the entire process I felt like my sales agent and his boss rushed the entire process More

I explained what i wanted and they understood. I didnt need to be oversold and i didnt need anything extra. They gave me what i wanted, as is, thank god. I didnt need to be oversold and i didnt need anything extra. They gave me what i wanted, as is, thank god. More

Exceptional customer service. Clean cars with very low mileage. Definitely will be referring friends to the dealership. Clean cars with very low mileage. Definitely will be referring friends to the dealership. More

Dealership was good. Paper Carmax descriptions weren't accurate. Things were listed that the car didn't have Paper Carmax descriptions weren't accurate. Things were listed that the car didn't have More