CarMax

Beau was extremely helpful! Made the deal super easy and smooth, and went out of his way to be flexible right before the snow storm! Made the deal super easy and smooth, and went out of his way to be flexible right before the snow storm! More

I had asked for a home delivery and not only were they unable to accommodate me with a reasonable time frame they did not even make it within the time frame they advised of. They were 2 hours outside of t unable to accommodate me with a reasonable time frame they did not even make it within the time frame they advised of. They were 2 hours outside of the time frame. They didn’t even let me know there was any issues and I had started calling first thing that morning before they even opened speaking with the call center. Then I spoke with the store and they did not say anything about any issues with a system and their time frame ended at 4 and I had another appointment at 430. They did not let me know they couldn’t make it within the time frame until 315. To make it even worse I still have not received my registration sticker. More

This is my 3rd car purchased at CarMax - the quality of their cars are the best !!! their cars are the best !!! More

I wanted to take a moment to express my gratitude for the outstanding assistance you and the entire CarMax customer service team provided. I was truly delighted with the support I received. Everyone was resp outstanding assistance you and the entire CarMax customer service team provided. I was truly delighted with the support I received. Everyone was responsive, helpful, and attentive to my questions and needs — in simple terms, you really took care of me. Thank you all very much for your exceptional service. Best regards, More

Vehicle was not clean and look like it hadn’t been detailed, first person that contacted me was good and sent me video of the vehicle, went to the garland location first and vehicle there was horrible detailed, first person that contacted me was good and sent me video of the vehicle, went to the garland location first and vehicle there was horrible shape, needed front tires and vehicle smelled like an ash tray, also dirty. The lady I spoke to when picking up the vehicle and signing paper work was great. More

Our sales consultant, Bill, was a great help! He reached out to make sure we had all of the necessary information needed. The entire process was smooth and we had no issues. We were able to sign He reached out to make sure we had all of the necessary information needed. The entire process was smooth and we had no issues. We were able to sign all of the documentation at home prior to our test drive appointment. Once we arrived, the car was already pulled around and ready for us when we got there. The only thing we had to do was sign 1 extra form and was out in an hour. More

I’ve done business with Bob in the past (2022) and was glad to find him still there. He was just as pleasant and helpful as before. I hope to do business with him again in the future. glad to find him still there. He was just as pleasant and helpful as before. I hope to do business with him again in the future. More

I had a great experience with the purchase of my Cad XT6. The option of available vehicles and financing process was A-1. This is my second cadillac purchase from this CarMax location. The option of available vehicles and financing process was A-1. This is my second cadillac purchase from this CarMax location. More

This was my 5th car purchase from CatMax. It was my first existence with this store and it was not a good one. I had a vehicle transported in for $700 from another CarMax. When I arrived to It was my first existence with this store and it was not a good one. I had a vehicle transported in for $700 from another CarMax. When I arrived to view the vehicle the Salesman had no concern about the condition of the car. It was filthy. The only thing he mentioned was that they would give me up to $200 for a detail. I initially walked away gettin the car but I felt like the filth was something I could deal with later. Then I asked him to allow me to start the car. He begin to give me orders not to drive the car off and to make sure I put the keys back in the window box and reiterated again that I was not to drive the car. It was cold and he high tailed it inside. I never saw him until I was leaving and it was then that I told him I wanted to write the car up. At this point after already being treated horribly, he asked for my paystub. You would have thought he was a forensic scientist attending to ascertain whether the paystub was authentic or not. Basically he didn’t believe that it was. However, it was abcs cancer directly from the app the company I work for uses for our paystubs. Then the only thing he started asking was how he could do what I did. Shameless. He stayed gone 90% of the time and before I got the keys and paintwork from the office, he had left. This was the one and only excitement I ever had with this CarMax. Needless to say two days later the convertible top wouldn’t come up. I took it back to the service department and that’s when my experience totally shifted. It was THE BEST experience. An ice storm was coming and the Service Manager made sure my vehicle got to the repair shop and put in the garage before any damage was caused to the interior of the vehicle. He was outstanding. At the end if the day I can not blame CarMax for the treble attitude of one of its salesman. He alone made it a poor experience. He had what we call “Commission Breath” and he didn’t help me do a thing. He’s was simply horrible. But I still love CarMax and the way I’ve been treated every other time outside of the initial experience with the salesperson. He alone almost caused me to never return to this CarMax again. Bob was horrible. More

My sales associate, Ryan, was very helpful, professional, and a pleasure to work with. I have bought several cars from Carmax in the past and have always been pleased with the service and sales process. and a pleasure to work with. I have bought several cars from Carmax in the past and have always been pleased with the service and sales process. More