CarMax

The most AMAZING buying car experience i've ever had. Customer service was AWESOME! I enjoyed every minute of it! Customer service was AWESOME! I enjoyed every minute of it! More

Worse car buying experience ever. Promised to deliver. Did not. When I went to pick up car, the actual mileage was 5K miles over what was advertised. I asked for a discount on the pri Promised to deliver. Did not. When I went to pick up car, the actual mileage was 5K miles over what was advertised. I asked for a discount on the price. The salesman (who was great btw) called a buyer and put me on the phone. The buyer was snarky and rude. He refused to reduce the price or give any accommodation for the 5K differential in mileage. I thanked the salesman and walked away from the deal. I wound up buying the same car from another dealer I found on Cars.com. I will never do a deal with CarMax again. I would give zero stars, but I'm afraid that will count as not rating. So they get one star for breathing. More

I thought going to Carmax was a waste of my time. The inventory was deceiving and I could’ve done the same research the sales person did in my home. He didn’t even ask for my name and number and wanna fo inventory was deceiving and I could’ve done the same research the sales person did in my home. He didn’t even ask for my name and number and wanna follow up. So not too impressed with them More

I was sold a lemon! On 5/28/17. I purchased a 2014 Nissan Sentra from CarMax with 35.496 miles with an extended warranty. As of 7/26/19 my car now needs a new transmissio On 5/28/17. I purchased a 2014 Nissan Sentra from CarMax with 35.496 miles with an extended warranty. As of 7/26/19 my car now needs a new transmission! CarMax will not honor the extended warranty that I paid $1,229 for at purchase. I'm a senior and feel as if I was taken advantage of. I trusted CarMax to sell me a reliable car not to sell me a vehicle that requires a new transmission in less than 100,000 miles. More