CarMax

Davit was very helpful and patient throughout this process. He guided me and was very kind- explaining everything, and was very understanding. Probably one of the best sales person I have ever encou process. He guided me and was very kind- explaining everything, and was very understanding. Probably one of the best sales person I have ever encountered. Thank you, Davit. More

Positive experience. Always welcoming and helpful. I feel they give clear and fair prices. This is my 3rd purchase from Carmax. Always welcoming and helpful. I feel they give clear and fair prices. This is my 3rd purchase from Carmax. More

I had a really good experience with CarMax. I had to swap cars within the 10 day period, and they made the process very easy. They went out of their way to accommodate me. I found everyone to b I had to swap cars within the 10 day period, and they made the process very easy. They went out of their way to accommodate me. I found everyone to be super friendly and attentive. More

1st salesperson--1 minute "test drive" up and down the outside street. Took car to mechanic--some problems. Your folks determined cracked frame. Totaled car. Had to restart. (Why didn't you catch tha outside street. Took car to mechanic--some problems. Your folks determined cracked frame. Totaled car. Had to restart. (Why didn't you catch that before you sold it to me). 2nd salesperson--"take car for 20 minute private test drive and bring it back". Took car to mechanic--some problems. Brought it to your folks to fix. Took THREE weeks!!!! (And we were told we were lucky to get it back so quick. Susu was excellent applying pressure on mechanics. You'd figure that after my first experience I'd go to the head of teh line. More

It was a good experience having most of the paperwork completed ahead on time. Total time including test drive and signing everything was about 45 minutes. completed ahead on time. Total time including test drive and signing everything was about 45 minutes. More

It was a good experience. Car had multiple dents that were addressed on the site but I still bought it anyway. Car had multiple dents that were addressed on the site but I still bought it anyway. More

It was so easy and quick, and sales man was very helpful , kind and had patience with me.. great experience , kind and had patience with me.. great experience More

Perfect sales K. G gave us a perfect experience in the store!Thank you so much! G gave us a perfect experience in the store!Thank you so much! More

I had a great experience when I walked into the Burbank dealership. I had already reserved my car, but didn't have a salesperson. Kourosh was working the very front of the store and he helped me through dealership. I had already reserved my car, but didn't have a salesperson. Kourosh was working the very front of the store and he helped me through the entire process! More

I found the car of my dreams at Carmax Burbank. Great car, good price. The reason I can't give them a 5 star recommendation. 1) Salesman told me that I could get a 2nd key to the car (they only Great car, good price. The reason I can't give them a 5 star recommendation. 1) Salesman told me that I could get a 2nd key to the car (they only had one key) at the dealerships cost of $250 to $350. So I bought the car came back one week later to order the 2nd key at Carmax cost and was told by the Carmax service team that the salesman misspoke and that I could not buy a 2nd key at Carmax's cost. In fact the key couldn't be ordered at all by Carmax. The 2nd key at the local brand dealership was $1200. Bad information and while the dealership did gave me $200 towards key I would asked for a lower price for car if I knew the 2nd key was going to cost me $1000 after the dealerships $200 contribution. 2) My trade is was worth $24K as "trade in" on Kelly blue book and true value, dealership low balled me and offered me $17K. They did not offer me true market value but bc I wanted the new car I took the deal. Integrity is really an important when dealing with a used car dealership. I accepted the deal but doesn't make it right. Low balling so you can increase profits and add more finance charges lacks integrity. 3) This dealership doesn't have knowledgeable service personnel at the service check in desk. The service check in person asked me if the car I bought which was in their system clearly stated electric was a hybrid? They sold me the car and have the info in the system but didn't know what type of engine was in the car? I will say that I appreciated the sales manager offering $200 towards the 2nd key. Overall customer experience and service needs to be improved and with focus on improving they could become a 5 star. As some who runs a large sales organization I know what a great customer experience looks and feels like and what is doesn't look and feel like. Based on my experience, I give them a 2 star. To anyone reading my review...make sure that anything the salesman states you confirm with the service dept manager and sales manager before signing any paperwork. Lesson learned for me with Carmax. Integrity drives loyalty. Lack of integrity = lack luster review and NO repeat business. More