CarMax

I've purchased all my cars and my children's cars at CarMax. Love the way I can walk the lot without getting bothered. I always find what I'm looking for and the prices are great! This time around I CarMax. Love the way I can walk the lot without getting bothered. I always find what I'm looking for and the prices are great! This time around I purchased two vehicles. My salesperson was Lathe. He was such a great help, very communitive and excellent customer service. More

We had an excellent experience here. Galo was a professional and knowledgeable salesperson. This was the 3rd car we purchased from this dealership. I highly recommend Carmax in Burbank! Galo was a professional and knowledgeable salesperson. This was the 3rd car we purchased from this dealership. I highly recommend Carmax in Burbank! More

Excellent representation and customer service. The representative was thorough and helpful during our car search. The representative was thorough and helpful during our car search. More

My only complaint, which everyone ignores, is that I never got a 2024 Toyota Primus Prime Manual never got a 2024 Toyota Primus Prime Manual More

I appreciate how organized the dealership was. I loved being able to independently look at the cars before meeting with someone and the low pressure support the sales rep gave. The pick up process I loved being able to independently look at the cars before meeting with someone and the low pressure support the sales rep gave. The pick up process was also very clear and easy. More

I chose to use CarMax because of the poor experiences I had a traditional dealerships (sales pressure, hidden fees, off-putting tactics). I found a the car that I was looking for, it was transferred to had a traditional dealerships (sales pressure, hidden fees, off-putting tactics). I found a the car that I was looking for, it was transferred to the store in my town, and I bought a car that I love without any pressure or hidden fees. This would have been a 5 star review, but the transferring of the car to my local store, receiving the title, & being able to test drive and buy the car took almost 3 weeks, which was a little bit frustrating at the time. Great overall experience. I would highly recommend using them! More

From the time I walked in, I was greeted nicely and was put through the staff to n appraise my trade-in. The process was so easy. Then I found a car that's just right for me, and the trade-in and purchase put through the staff to n appraise my trade-in. The process was so easy. Then I found a car that's just right for me, and the trade-in and purchase transaction was easy and transparent. There is no haggle, no hassle, and no pressure. Pre-approval and financing were fast and easy as long as you brought all your documents with you. The staff is amazing, the facility is clean, and there is a waiting area with vending machines. I've sold and got our cars appraised at this CarMax in Burbank, and we've always had an amazing experience. Glad we have a CarMax in our city. More

The worst car buying experience I have ever had and I have purchased several dozen cars have purchased several dozen cars More

This rating is not a reflection of my salesperson, Hrachia Ibranosian, who was professional and courteous throughout the process. My concerns are specifically with the dealership’s mechanical inspecti Hrachia Ibranosian, who was professional and courteous throughout the process. My concerns are specifically with the dealership’s mechanical inspection and service standards. Before finalizing my purchase, I asked to review the mechanic’s detailed inspection notes—not just the high-level checklist provided—so I could better understand what required immediate attention and have an informed discussion with my own mechanic. The shop refused to provide those notes, citing store policy. I proceeded with the purchase, and it quickly became clear why transparency would have mattered. While the issues I discovered were relatively straightforward to correct, they should have been addressed—or at minimum disclosed—during a proper inspection. There was an oil leak due to a missing and improperly tightened gasket ring. The skid plate was secured with only two bolts instead of four. The power steering fluid, front and rear differential fluids, transfer case fluid, and brake fluid all needed servicing. There were no service records available. When I referenced the Toyota 4Runner owner’s manual and noted that these fluids were past due according to manufacturer guidelines, I was repeatedly told that the dealership would not perform the services because, according to their standards, it was “not time.” That response made it clear to me that the inspection process is designed to meet only the minimum threshold necessary to avoid liability—not to bring a vehicle up to a proactive or manufacturer-recommended standard of care. Ultimately, I stopped trying to work through the service department and instead invested in making the vehicle roadworthy to a much higher standard than what was provided. Buyers should understand that the dealership’s “quality check” appears focused on meeting basic legal requirements rather than ensuring the vehicle is thoroughly serviced in line with manufacturer recommendations. While they have a number of vehicle brands and do not expect the mechanics to be trained to service all makes and models, this is why transparency of what they find during their inspection is so important for buyers to make a more informed purchase. More

Staff was polite from the beginning to the end. My sales associate Thomas was great at explaining the purchasing process through a third party. I test drove my reserved car, looked throughout the l My sales associate Thomas was great at explaining the purchasing process through a third party. I test drove my reserved car, looked throughout the lot, had paperwork done, and left in under 3 hours, it could have been less if I was more decisive. I would purchase again through carmax considering how easy the process was, no hidden fees, and straightforward. More