CarMax

We had a great experience. Sophia was friendly and efficient. She did a wonderful job! Sophia was friendly and efficient. She did a wonderful job! More

The service was great. The sales rep was knowledgeable and helpful. The vehicle was ready when promised and the clos out was timely The sales rep was knowledgeable and helpful. The vehicle was ready when promised and the clos out was timely More

I had a pleasant experience at Carmax when I went in to potentially purchase a car. Sophia was very attentive and had the best customer service! The test drive went well and she was able to help me with my potentially purchase a car. Sophia was very attentive and had the best customer service! The test drive went well and she was able to help me with my next steps. She was so knowledgeable and answered any questions I had, I left feeling like a valued customer. I would highly recommend going here and getting help from Sophia! More

My car is leaking somewhere, floor is wet anytime car gets wet. Was dirty when I got it, brakes and rotors are destroyed grooves in rotors, cabin filter and engine filter covered in degree like it's be gets wet. Was dirty when I got it, brakes and rotors are destroyed grooves in rotors, cabin filter and engine filter covered in degree like it's been sitting a long time. Wiper fluid blocked by degree. My sales guy was wonderful and staff, but selling a car in this condition is beyond me. Tried getting ahold of service dept. And no call back More

I have bought and sold several cars through Carmax. They are always very courteous, informative, and easy to deal with. They are always very courteous, informative, and easy to deal with. More

This is officially my second time buying a vehicle from CarMax, and once again, they have proven why I truly love doing business with them! They make car shopping an absolute breeze from start to finish. CarMax, and once again, they have proven why I truly love doing business with them! They make car shopping an absolute breeze from start to finish. More

I perfomed most of the process via the website and with interaction of the AI technology. For the most part the purchase was smooth, however, the interaction between actual humans seemed to be a bit more interaction of the AI technology. For the most part the purchase was smooth, however, the interaction between actual humans seemed to be a bit more confusing, as if the location was not clear on where my vehicle was in the purchase process, who actually had eyes on the vehicle when I came for the test drive and I must admit it did feel as if the personnel where excited about the purchase. The vehicle was washed, but not fully detailed, which I assumed a high end vehicle would be. I would only recommend if you are absolutely sure the vehicle you wish to buy is with this dealership and you have worked the majority of your deal online, otherwise, shop around for more attentive customer service. More

Sophia was great to work with, and Sam was also very helpful throughout the process. I truly appreciated their assistance and professionalism. However, the overall communication experience with CarMa helpful throughout the process. I truly appreciated their assistance and professionalism. However, the overall communication experience with CarMax could definitely be improved. Trying to get in touch with someone has been a hassle, and getting clear answers or timely follow-up has been difficult. On the day I picked up my vehicle, the process took more than two hours. I also had to complete the paperwork twice, and there was not much clarity regarding what was happening or why certain steps needed to be repeated. More recently, a warning message appeared on the vehicle indicating that it needs service. Although I have a service appointment scheduled, no one has reached out to determine whether the vehicle should be brought in sooner or whether it is safe to continue driving until the appointment. I am very pleased with the vehicle itself, and Sophia and Sam provided great service. However, I believe CarMax could significantly improve its customer experience by providing better communication, clearer explanations, and more responsive follow-up—especially when a customer reports a potential issue with a recently purchased vehicle. More

This is the second time I purchased a vehicle at the Virginia Beach location. The first time was great which was in 2020, six years later it was terrible, communication was rare. To start I made an appo Virginia Beach location. The first time was great which was in 2020, six years later it was terrible, communication was rare. To start I made an appointment to see a specific truck. When we got there no sales person was assigned to us, I get it you all are busy…(selling 700+ vehicles a month at this store,I was told several times) finally got a sales person. The truck was not ready. When the truck was brought to the front to view & test drive, the driver side rear quarter panel was caved in from hitting another vehicle on the lot when being pulled out of its spot. We still looked at the truck and test drove it. The interior smelled like the previous owner chain smoked inside and CarMax did nothing to get rid of the smell. Also they did not vacuum the interior. We were told the don’t do interior cleaning and minor vacuuming. This is the truck we needed and wanted so we went forward with purchase. The sales person told us that the body work was no problem and could be repaired in a week. 2 weeks later the damaged are was repaired, I got pictures after inquiring several times. The damage to the quarter panel was fixed and looked good but they installed the bricked scratched trim back on, told them about it and they finally agreed to replace. Another week and a half goes by and trim is replaced. Noticed that they only replaced 1 part of a 3 piece trim for the wheel well, I noticed that the rear piece attaching points were broken and not secured properly. So the ordered the piece of trim, another week goes by and I called to see if it has been received and finally it has. I went to pick it up and bring home so I can install myself. When I get it home it’s the wrong piece, it’s for a single wheel not a Dually rear quarter panel… so instead of contacting CarMax I just looked up the part myself and ordered it and received & installed in 2 days. I also detailed the interior to remove all smells of the interior myself. This CarMax location has become one of the worst auto dealerships I have ever dealt with. It is very disappointing. More

Definitely not the top on the list but isn’t bad either. Compared to buying a car from the Mercedes dealership being their top priority isn’t on the top of the list especially after spending over 45K on a v Compared to buying a car from the Mercedes dealership being their top priority isn’t on the top of the list especially after spending over 45K on a vehicle, I wasn’t even offered a cold bottle of water while I waited the 4 hours. More