CarMax

I had the car shipped here from Tennessee. Supposedly it went through 125 point check there and 125 point check here. I picked the car up and after I got home, I realized that two of the butto Supposedly it went through 125 point check there and 125 point check here. I picked the car up and after I got home, I realized that two of the buttons on the remote did not work the top two buttons the lock button and the remote start so my husband and I thought maybe the battery was weak so we opened the remote to find it completely corroded on the inside I have pictures if you’re interested in seeing what it look like or you can ask your key guy at this location.Unbelievable. out of two 125 point checks those two things were missed both times when the car was in Coral Springs, Tennessee. I got a message saying that there was a mechanical issue with the car I suspect now that when they put it on the car carrier and the person got out, they went to lock it, and the lock button was not functional but rather than take it back off the car carrier they sent it here anyway.A couple of days later I got another message from CarMax that said there was nothing wrong with car. That may have been discovered before the purchase, but no one showed me how to work any of the features on the vehicle. My daughter came over and showed us how all the features worked Very disappointing. They have since replace the key fob at no charge to me. Both sales associates that helped me were polite and knowledgeable with CarMax company details finance options(I paid cash) how the extended warranty would work the ten-day return policy of 30 day guarantee etc. When Matthew handed me the keys, I had my husband drive home because I was not yet comfortable behind the wheel. More

The most difficult part was choosing a car. Robert made the process quick and easy. Robert made the process quick and easy. More

Second purchase from CarMax, both excellent cars at good price. Everything about the transaction is transparent: all of the information about the car incl good and bad, which I supplement with a CarFax, ful price. Everything about the transaction is transparent: all of the information about the car incl good and bad, which I supplement with a CarFax, full photos incl. scratches, exact cost of moving it from another CarMax which gives you national reach for what you want. Ten day return with time to take it to another mechanic, get used to it, and 30 day warranty beyond that, eligible for extended warranty purchase, etc. Two years after my first purchase a problem came up in re. the car's failure of a state inspection for a reason that was not a problem in the state it came from. CarMax reimbursed my cost to fix the problem (250.00) even though it was no longer under their warranty (be aware that cars from one state may not pass inspections in another state, in essence I was sold a car that was illegal in my state) . Current purchase deemed excellent by the Toyota dealer serve dept. I took it to, with 112000 miles. -- Driving me nuts: The dealer prep for the car included spraying interior with an obnoxious perfume. Still there two weeks later, but hopefully receding. To CarMax: don't do that. It cheapens the car and it smells awful. More

They had the car I wanted and I bought it but check out was impossible. It took way too long and I was paying cash. was impossible. It took way too long and I was paying cash. More

The dealership was very clean. Everyone was nice and friendly. I would recommend this CarMax. Everyone was nice and friendly. I would recommend this CarMax. More

I had a great experience with CarMax. The entire process was smooth, professional, and much easier than I expected. Joe was friendly, knowledgeable, and made sure I understood everything The entire process was smooth, professional, and much easier than I expected. Joe was friendly, knowledgeable, and made sure I understood everything throughout the process. I truly appreciated the excellent customer service and would definitely recommend CarMax to anyone looking for a stress-free car-buying experience. More

Bonnie Owens is the absolute best! This is the fourth car we've purchased from her - and if we need another one, we'll absolutely come back to her. One minor issue - service did This is the fourth car we've purchased from her - and if we need another one, we'll absolutely come back to her. One minor issue - service did not fill up the car before we left. We didn't notice, and almost ran out of gas on the way home. But this was only a small issue on an otherwise fantastic purchase experience. More

Friendly, helpful and professional staff. The entire process of selecting a vehicle, having it shipped to the local dealer and taking a test drive was very smooth. The entire process of selecting a vehicle, having it shipped to the local dealer and taking a test drive was very smooth. More

Hugo at CarMax was absolutely amazing! He made purchasing my 2023 Camaro such an easy and enjoyable experience. He was professional, knowledgeable, patient, and genuinely made sure I was h He made purchasing my 2023 Camaro such an easy and enjoyable experience. He was professional, knowledgeable, patient, and genuinely made sure I was happy with my purchase. I absolutely LOVE my Camaro and couldn’t have asked for a better salesman. If you’re looking for a vehicle, definitely ask for Hugo—you won’t be disappointed! ⭐️⭐️⭐️⭐️⭐️ More

The dealership was clean and handed business well, but it seemed short staff, with multiple salesman handling multiple clients. The dealership felt more transactional and less personal, with a bit of rushing seemed short staff, with multiple salesman handling multiple clients. The dealership felt more transactional and less personal, with a bit of rushing involved. More