CarMax

The experience was nice for the first time in a while. Armando Zavala was a pleasure to work with. Thank you Armando Zavala was a pleasure to work with. Thank you More

Super fast and efficient process. We found a great vehicle after stepping on the lot to take a look at things and with in 90 minutes later we were walking off with keys in hand! Our We found a great vehicle after stepping on the lot to take a look at things and with in 90 minutes later we were walking off with keys in hand! Our sales person, Eric Walker Jr, did a fantastic job and took great care of us. More

Armando Zavala was amazing and helpful, has great service and patience with helping us purchase. and patience with helping us purchase. More

Very Professional! I did everything online. ( Choose the Car I wanted, did the credit profile, chose my Bank Financing, UPLOADED ALL of my Documents). When I arrived a I did everything online. ( Choose the Car I wanted, did the credit profile, chose my Bank Financing, UPLOADED ALL of my Documents). When I arrived at the Dealership, all I had to do was Test Drive my car and sign the paperwork. Easy Breezy! More

Steve was extremely helpful and knowledgeable. He made our experience better and helped us get the car we wanted! This location also has a great selection of vehicles to choose from. He made our experience better and helped us get the car we wanted! This location also has a great selection of vehicles to choose from. More

Rob was very helpful. He made the process go quick and stress free. He provided detailed information on each step. This was my first time buying a car from CarMax and it w He made the process go quick and stress free. He provided detailed information on each step. This was my first time buying a car from CarMax and it was excellent!. In one hour and a few minutes I was out of the dealer with the car. My Lexus shipped from Nevada to California. The total ship time was approximately 10 days. Once the car arrived and the verification process completed, I scheduled my test drive appointment and in 2 weeks approx, I got the new car... as simple as that! For future purchases, I will definitely choose CarMax! Super recommended. More

We had an excellent experience with Jesse. He has a very good working knowledge of the vehicles he is selling. There was 0 pressure to buy. He worked with us to find the car that fit our exac He has a very good working knowledge of the vehicles he is selling. There was 0 pressure to buy. He worked with us to find the car that fit our exact needs, which included getting it shipped from another location. He made sure that since we lived out of town, when we returned, everything would be ready for us to look at, which included a thorough review of all the vehicles systems and a fresh oil change. With their 10 day, no hassle, return for any reason policy, we felt comfortable buying from this dealership. More

All of the staff was friendly and efficient in the process of completing our purchase process of completing our purchase More

the whole process was smooth and professional. the car was shipped and they kept me up to date on its delivery and when I could test drive.the buying process was stress free and clearly explained e the car was shipped and they kept me up to date on its delivery and when I could test drive.the buying process was stress free and clearly explained each step of the way More

The online advertisement was highly inaccurate. It listed blind spot monitoring but the vehicle didn't have it. It noted 3 minior dings but the vehicle actually have a bent bumper, faded paint, a It listed blind spot monitoring but the vehicle didn't have it. It noted 3 minior dings but the vehicle actually have a bent bumper, faded paint, and other bigger dents that were not disclosed! The initial sale person was helpful and courteous. He communicated clearly and was responsive when i texted or called. But his management never offered any adjustments on price for the inaccurate description and the undisclosed damages to the vehicle. I have already paid the non refundable shipping. The experience turned for the worse when picking up the vehicle. The paperwork was error ridden and took multiple back and forth for over an hour of corrections that lasted well over the "express" pick up timeframe. Then, this back office guy, Isiah, talked to me in a condescending tone that i must log into my bank account on my phone to show him my balance because i wrote a personal check for the down payment. I refused for obvious reason of privacy but he acted like i was there to defraud him. There are ways for any vendor to contact the bank to verify sufficient funds for the check! This is ridiculous! He ultimately called the bank to verify. I told him that Carmax needs to look into this practice. My account is for my eyes only! I'm buying a car from them doesn't make them IRS! Besides, i secured my own financing prior to going there and just handed them a cashier's check much bigger than my personal check! Isiah didn't seem to have an issue with that. What's the logic of that?! Customer service has a lot of room for improvement. The no haggle experience that Carmax sells you on is overrated in my opinion. I will probably stay with conventional dealerships in the future. At least i can bargain on the undisclosed damages. I was looking for a specific car and Carmax happened to have it at the time i was looking, that's the only reason I gone through with the deal. More