CarMax

Mateo was awesome! He was great help along the way and he even checked in with me a few days after my purchase. Talk about world class customer service! He was great help along the way and he even checked in with me a few days after my purchase. Talk about world class customer service! More

Hagan was very helpful and I have no complaints on his service. However, as I waited over an hour for help I witnessed multiple employees seemingly hanging out with each other chatting, or sitting at thei service. However, as I waited over an hour for help I witnessed multiple employees seemingly hanging out with each other chatting, or sitting at their desk scrolling their phone. It’s possible they were doing something, but waiting for such a period of time and seeing employees that look like they are doing nothing did not give me a good feeling about how I was valued as someone making such a large purchase. If someone is on their break or not actually working should not be on the floor. More

I have never had such a wonderful car buying experience like this. I was in and out in 2.5 hours. I knew what I wanted, ordered it from another location. It got to me quicker than originally scheduled. I g like this. I was in and out in 2.5 hours. I knew what I wanted, ordered it from another location. It got to me quicker than originally scheduled. I got pre-approved online from a credit union known for low rates and CarMax. Went with CarMax financing because the rate was lower and the process was less of a headache. Had an amazing experience and will do it again every single time in the future! More

Location was clean, sales rep Clark Abad went out of his way to try and find me the right car in my budget. way to try and find me the right car in my budget. More

A great experience buying our car. The fastest, easiest buying process ever at a dealership. Would highly recommend buying a car here! Staff was excellent! The fastest, easiest buying process ever at a dealership. Would highly recommend buying a car here! Staff was excellent! More

My CarMax experience was amazing! It's so easy to buy a car from this dealership. They have a huge selection of automobiles to choose from. I did my homework before I started looking t It's so easy to buy a car from this dealership. They have a huge selection of automobiles to choose from. I did my homework before I started looking to narrow down what type and model I was interested in. Once I found it they let us take it for a test drive and I fell in love with it! Our sales person was very friendly and easy to work with. Carmax makes buying a used vehicle so simple. I totally recommend Carmax ! More

This was a very pleasant experience. Rob was very informative and made the experience very satisfying. Rob was very informative and made the experience very satisfying. More

Everyone was very welcoming and ready to help. The associates were transparent and willing to answer all questions. The cars looked well-taken care of as well. The associates were transparent and willing to answer all questions. The cars looked well-taken care of as well. More

The person who helped me purchase my new vehicle did an amazing job. I am autistic, and the big room was a sensory nightmare for me. When he found out why I was having more and more difficulty, he stoppe amazing job. I am autistic, and the big room was a sensory nightmare for me. When he found out why I was having more and more difficulty, he stopped and found us a small office to move to. His compassion made the purchase possible for me. Thank you, Michael Toomer! More

Unlike some people, I'm not a fan of the typical dealer experience with negotiating prices over several hours. I prefer the "this is the price" at CarMax, which is typically very close to prices at traditi experience with negotiating prices over several hours. I prefer the "this is the price" at CarMax, which is typically very close to prices at traditional dealers. We'd dealt with Josh A. for a previous purchase, so were happy to deal with him again. We already knew about what we were looking for, narrowed down to 2 models. We walked in and mentioned the 2 on the lot that weren't already reserved. Within a few minutes he had the first out for us to test drive, and had the second truck out before we got back from the first test. We ended up wanting a different truck from a different location, he walked us thru the simple transfer process online. When we made the appt to see the transferred vehicle, he already had the truck up and ready for us when we arrived. We were out the door within 2hrs including our lengthy test drive. Would happily go back for our next purchase. More