CarMax

The majority of representatives were very nice that helped me with my purchase with the exception of one who seemed a bit annoyed in my final moments of my purchase.Over all I would so far recommend Ca helped me with my purchase with the exception of one who seemed a bit annoyed in my final moments of my purchase.Over all I would so far recommend Car Max to family and friends! More

Very easy to browse the lot and no pressure to deal. Thought the process went smoothly Thought the process went smoothly More

I have purchased 5 cars from CarMax in the last 20 years. The reasons are: 1) The trade-in and the purchase are two separate transactions. No obfuscation. 2) The price is the price on the sticker. No hag The reasons are: 1) The trade-in and the purchase are two separate transactions. No obfuscation. 2) The price is the price on the sticker. No haggling, no back room negotiating 3) Online shopping with access to many dealerships 4) Salespeople are salaried and not on commission 5) An ALMOST-new car is a WAY-better deal than a new car. 6) There is no chance of getting stuck with a "lemon". 7) Extended warranty is available at reasonable cost More

The dealership was friendly and courteous and no pressure at all. Our salesman was friendly, knowledgeable, and listen to her needs. We’re very happy. We always come to Carmax cause it’s a great experience w at all. Our salesman was friendly, knowledgeable, and listen to her needs. We’re very happy. We always come to Carmax cause it’s a great experience with no pressure. We bought three vehicles from Carmax and will be back again. More

The dealership rep we worked with was great. The lead up was not. We live 90 miles away and were doing everything remotely. Unfortunately, all calls went to a 3rd party customer service center t The lead up was not. We live 90 miles away and were doing everything remotely. Unfortunately, all calls went to a 3rd party customer service center that was TERRIBLE. Call quality was bad as was the information, as I got three different answers from three different agents. And one was just plain rude. Even calling the local Roseville phone number wouldn't reach the actual dealership. Terrible idea to try and save a buck from a terrible 3rd party call center. More

The car is great and the agent was very nice and helpful but unfortunately we did not receive the actual car we wanted. We liked a car on the lot but wanted a similar car with lower miles at a different loc but unfortunately we did not receive the actual car we wanted. We liked a car on the lot but wanted a similar car with lower miles at a different location. We were told the car we wanted would be transfered to the current location and we could switch the cars within 10 days. We needed a car right away because our other car was totaled and our rental was running out, so we agreed to take the car we liked and then come back and switch the vehicle's. We called almost every day to check on the other car but somehow due to an email error the transfer got messed up and the other car was given to someone else. The manager would not extend the 10 day limit so we could wait to see if the car we wanted would come back. So basically we were stuck with car we bought that had 75,000 miles when what we should have done is just drive over to the other location in Sacramento the same day and bought the car with 55,000 miles, which we wanted. Management was not willing to make any other accommodations to fix the problem. They did pay to have an additional key made for us because that was in the original purchase agreement and we were not given a second key initially. More

I am a repeat CarMax customer, as I appreciate how CarMax stands behind the cars they sell, allowing you to return a vehicle (within a specific time window) if you change your mind for any reason. There is n stands behind the cars they sell, allowing you to return a vehicle (within a specific time window) if you change your mind for any reason. There is no pressure, a good selection of cars, and many with less than 5k miles. Why would I want to take the depreciation hit of a new car purchase when I can purchase a nearly new vehicle for significantly less? Unless they change their selling model, I will continue to buy from Carmax. More

Very clean with a huge selection of vehicles to choose from. Friendly service, done in only a few hours which is not bad for a Friday evening. from. Friendly service, done in only a few hours which is not bad for a Friday evening. More

I really appreciated how helpful Kiril was. I had bought another car at another Carmax. The previous dealer had dismissed what I was looking for though I did appreciate being encouraged to keep I had bought another car at another Carmax. The previous dealer had dismissed what I was looking for though I did appreciate being encouraged to keep an open mind. Kiril took the time to answer our questions. He was very helpful in the transfer process, and patient while we decided. I left with the car I had been looking for. It was a bit higher than my original budget, but a good deal, and I feel it was well worth it. More

We had a great experience at CarMax. We had a great sales associate, Glenn Holmes. The price of the car was fair for make/model. I would use CarMax again. We had a great sales associate, Glenn Holmes. The price of the car was fair for make/model. I would use CarMax again. More