CarMax

I comeback for sell my car. The sales process was smooth and easy. Kirill, a Russian-speaking staff member, helped translate the details so precisely and professionally that we The sales process was smooth and easy. Kirill, a Russian-speaking staff member, helped translate the details so precisely and professionally that we decided to buy a car from you. Sergio, the sales specialist, spent a lot of time with us; he patiently and clearly explained the details of all the cars we were interested in, providing honest and truthful information. I will recommend your dealership to my friends. You have honest specialists and true professionals on your team. It was a pleasure doing business with you. More

Mateo was my salesman for car max. He was very knowledgeable and helpful to what I was looking for. He took his time and listened to what I was looking for. He made everything easy for He was very knowledgeable and helpful to what I was looking for. He took his time and listened to what I was looking for. He made everything easy for me to buy a newer car. Plus, he’s a great guy o. Top of that. Much respect and appreciation to him. It was my smoothest transaction ever in buying a vehicle. More

easy to work with , both my sons and my daughter fave purchased from this dealership purchased from this dealership More

Excellent! Second purchase from CarMax - we send everyone there! Professional, courteous, and kind!! Try it, you'll like it! Second purchase from CarMax - we send everyone there! Professional, courteous, and kind!! Try it, you'll like it! More

Good experience verses other dealerships. Much quicker and none of the back and forth that takes hours to purchase a car. Also very quick in finishing the paperwork and out the door. Much quicker and none of the back and forth that takes hours to purchase a car. Also very quick in finishing the paperwork and out the door. More

Appears to be a very well organized system, with some specific weak spots. 1. I talked to one lady sales associate who indicated they work in teams and she gave me another lady's name to ask for when I specific weak spots. 1. I talked to one lady sales associate who indicated they work in teams and she gave me another lady's name to ask for when I came in as she would be off. Then a male called me to re-set the appointment, same day, different time and person's name.. I asked for reassurance that this replaced the earlier time that had been set, and confirmed the name. Showed up on date and time and asked for the person I was told I would meet with. I was told again they work in teams and Misael Gonzalez would work with me. All went well till time for a test drive. The auto was not ready. The AC was not working. He indicated we needed to re-set the appointment. That was Thursday. I suggested Monday, as that would allow time, in case they had to send out for a part. All went well on Monday, August 10 and we went home with the exact auto I wanted in apparently fine condition. 2. However, not long after I was home I discovered that the second set of keys was not for this automobile. I called my sales person and was not well received. I did not appreciate his sarcastic responses to my statements. I indicated I just assumed someone took the wrong keys from a pegboard or such or someone else was in possession of my other key. Instead of being helpful, I was ridiculed for thinking the place might have a pegboard or that someone else might have my key and assumed it was their spare key. I saw no reason why my way of approaching the problem should be subjected to sarcasm. When I got the conversation back on track, I was told this was a matter for the Service Department and Misael would have them call me. I accepted this by saying that I will be home all day today and tomorrow. To date (8/19/26), NO ONE HAS CALLED! (since 8/11/26) Re recommendation: I am waiting till the transaction is complete - I still need a spare key. Not a good way to wrap up a business deal. And certainly not good advertising. Your greatess strength is the extremely detailed upfront information you provide on the history and features of each auto available for sale. The worst was not having the auto ready to sell and then the after sale treatment I encountered. Problem still unresolved. More

This is my third time buying a car frim carmax and it always a great experience. I do everything ahead of time and I am in and out in 1 hour including the test drive. I won't buy a car ANYWHERE ELSE! I r always a great experience. I do everything ahead of time and I am in and out in 1 hour including the test drive. I won't buy a car ANYWHERE ELSE! I recommend Carmax to everyone! More

Very friendly and knowledgeable . Helped me find the best car with with the year and mileage that I wanted. Helped me find the best car with with the year and mileage that I wanted. More

I would assign a rating of 5 to this dealership; however, the salesperson exhibited aloofness and was nearly disrespectful. Conversely, the staff in the business office conducted themselves professionally an the salesperson exhibited aloofness and was nearly disrespectful. Conversely, the staff in the business office conducted themselves professionally and were extremely helpful. More

The experience was nice for the first time in a while. Armando Zavala was a pleasure to work with. Thank you Armando Zavala was a pleasure to work with. Thank you More