CarMax

Pete was extremely Rude, and short. When I asked about my dash cam of wvy its not powering on. Pets Says "Well you didn't say anything about that bud" First off im not your "bud" second When I asked about my dash cam of wvy its not powering on. Pets Says "Well you didn't say anything about that bud" First off im not your "bud" second compliant places on Holf from service department and one of them ladies from service office hung up the phone in my face.. 3rd compliant according to the paperwork my car was done 6/10/26 no one didn't reach out and say my car was ready for pick up, they act all nice when you in the buying stage then treat you like trash, of coarse you have a good experience when your buying the vehicle "call us or reach out to us if you need anything" the worst part is The service department. Pete needs to learn to talk to customers alot better then what he does. The way he talks to customers can trigger someone.. nevertheless the most frustrating part how many times you have to call them to get answers. I say the service department needs more training, better communication. More

One-stop shopping backed by a nationwide company with the resources to offer solutions and warranties and no haggle buying. Staff were knowledgeable, competent and friendly. I especially commend Zakiya Law resources to offer solutions and warranties and no haggle buying. Staff were knowledgeable, competent and friendly. I especially commend Zakiya Lawson for her calm and responsible manner and approach (give that girl a raise! LOL - she deserves it!) During the first 30 days of my warranty period, I encountered 2 repair issues and CarMax made the repairs in a timely fashion. They also gave me a loaner car to drive while waiting for parts. I would not hesitate to highly recommend CarMax for a refreshingly creative car shopping experience! More

Well organized, clean, good atmosphere. Every employee interaction we had was positive. Car transferred from another location with no issues.100% would recommend. Every employee interaction we had was positive. Car transferred from another location with no issues.100% would recommend. More

I had my car shipped from Washington state. Carmax shipped it for the price the website showed and when it was here I was able to test drive it the day it arrived. The purchase process wa Carmax shipped it for the price the website showed and when it was here I was able to test drive it the day it arrived. The purchase process was simple, hassle/haggle-free and fast, relative to previous car purchases I've done. I am a bit of a skeptic when it comes to sales, but I trust CarMax to provide a fair deal with no attempted trickery. Our sales rep was great, friendly and thorough. Would definitely go this route again. More

Craig was very pleasant and helpful. We were able to quickly work some things out re:registration and insurance on the spot and I left with the car! It did turn out that I received th We were able to quickly work some things out re:registration and insurance on the spot and I left with the car! It did turn out that I received the car with the wrong-sized tires on it. However, I contacted Craig about this and he was able to quickly approve a reimbursement to replace them with tires of the correct size. More

The sales person was very thorough and helpful. He explained all info and steps needed to make the purchase of our car. He was upfront and answered all questions we had for him. Very personable He explained all info and steps needed to make the purchase of our car. He was upfront and answered all questions we had for him. Very personable and friendly. I would recomend Carmax for a good buying experience!! More

Best car buying experience. .... Josh was professional, patient, knowledgeable, and took an interest in the vehicle I wanted. He made the whole process easy from beginning to en .... Josh was professional, patient, knowledgeable, and took an interest in the vehicle I wanted. He made the whole process easy from beginning to end. I will definitely be doing business with Carmaxx in the future. More

Positive experience. Worked with Mike and felt like he was on my side, honest, no pressure. I like that CarMax has set up the sales team this way, feels like a win-win an Worked with Mike and felt like he was on my side, honest, no pressure. I like that CarMax has set up the sales team this way, feels like a win-win and the right kind of disruption to the industry. More

Jesse was knowledgable and took time answer my questions with no pressure. Once I decided on a car, he made the rest of the process easy. A good experience, and I like my car! with no pressure. Once I decided on a car, he made the rest of the process easy. A good experience, and I like my car! More

My service rep Steve Edwards came in on his day off to insure that the vehicle was delivered timely insure that the vehicle was delivered timely More