CarMax

Very friendly and professional. They made the selection of the car very easy. Explained every step of the process. The purchase was very simple. They made the selection of the car very easy. Explained every step of the process. The purchase was very simple. More

Honestly quite pleasant. Ali was fantastic. I appreciated getting the Clarity ready for a test drive a bit sooner than normal so we could compare cars. I would recommend maki Ali was fantastic. I appreciated getting the Clarity ready for a test drive a bit sooner than normal so we could compare cars. I would recommend making sure plug-in hybrids are charged for test drives though. The Clarity was understandable, but the Prius had been scheduled well in advance, and these cars really don't show their best without the high voltage battery. More

I very much appreciated the Car Max buying experience! From the thorough website pictures, preset pricing, car details and history, to being able to reserve, transfer and test drive a specific car to stat From the thorough website pictures, preset pricing, car details and history, to being able to reserve, transfer and test drive a specific car to status updates and the assurance of a 10 day return policy. Car Max made buying a used car easy. I especially appreciated the customer service excellence of Sales Consultant Zayika Lawson in the Roseville, CA store. This was my first experience with Car Max and she was so professional, welcoming and friendly. She was very responsive whenever I sent her a message, she always assured me she was on top of whatever questions or requests that I had. All without pressure, so I felt very comfortable that I could take the time to find just the right car for me. And after I made my car purchase, Kevin at Express checkout finished the process very efficiently and smoothly. Well done, thank you! More

Craig was wonderful to work with-I was a little unsure about buying a car here but the whole process was smooth and I got a car that I am very happy with. I have nothing but good things to say and will re about buying a car here but the whole process was smooth and I got a car that I am very happy with. I have nothing but good things to say and will recommend CarMax to all in the future. More

Pleasant experience. We waited little longer for our test drive. But Haagen was fantastic and answered all our question! We waited little longer for our test drive. But Haagen was fantastic and answered all our question! More

Our first sales person neglected to let us know much about the extended service plan. At times I felt like we were boring her. When we took the car in for a code repair it took 4 days and I never receiv about the extended service plan. At times I felt like we were boring her. When we took the car in for a code repair it took 4 days and I never received a call until I called on the 4th day. I told them I was on my way to either pick up the car or turn it in. Miraculously within 15 minutes while I was on my way I received a call saying it was done. When I got there I inquired about adding the warranty plan I had to sell the car back to you and then write a new contract. The second sales person was very efficient and quick about explaining everything. More

There is a great selection of cars and the service people are wonderful. this is the first place we think of when we’re thinking about getting a new car. are wonderful. this is the first place we think of when we’re thinking about getting a new car. More

This is the second vehicle I've purchased from Carmax (the Roseville Dealership). They transferred my truck from Idaho and took care of all the inspections to ensure it met California's standards. They k (the Roseville Dealership). They transferred my truck from Idaho and took care of all the inspections to ensure it met California's standards. They kept in contact with me through the whole process. I worked with Salem Salem. He did an incredible job. I had some issues with my credit union (too many cooks in the kitchen working on my loan), but Salem had a plan and I got my beautiful truck. It was a traumatic situation that forced me to purchase another vehicle, but Salem made the purchasing experience painless and smooth. He is certainly knowledable and good at what he does. I cannot say enough positive things about him. If I'm ever in the market to purchase another vehicle, I hope I get to work with him. More

The service people were not communicating. Pete was rude. Sales were ok. Armando was friendly. Pete was rude. Sales were ok. Armando was friendly. More

We found the experience of shopping at CarMax more enjoyable due to the no pressure sales approach and having to haggle with a sales manager. There is a wide variety of autos to examine which was a he enjoyable due to the no pressure sales approach and having to haggle with a sales manager. There is a wide variety of autos to examine which was a help in our decision of what we needed. We shopped online and chose a car to see. We ended up purchase another we found by walking and seeing the inventory on site. More