CarMax

Nothing but a very pleasing and satisfying experience again. I've been a customer with CarMax for years and will not take my business elsewhere. Thank you CarMax and thank you Ali Zubair for making my de again. I've been a customer with CarMax for years and will not take my business elsewhere. Thank you CarMax and thank you Ali Zubair for making my deal possible!! More

Such a smooth experience. I went in all ready (looked online prior and reserved a car and had another one in mind as well. Was prequalified and had my trade in information as I went in all ready (looked online prior and reserved a car and had another one in mind as well. Was prequalified and had my trade in information as well. Bryce helped me and was great! Made the whole experience smooth, I love that there is no haggling and the sales people are there to actually help, definitely will recommend to my family and friends. More

Great experience from start to finish. Easy with the list price being firm and up to me to decide if a great deal, no pressure to buy and no counter offer to write. Easy with the list price being firm and up to me to decide if a great deal, no pressure to buy and no counter offer to write. More

Salem and Viad were wonderful in helping me buy my truck. Everyone I talked to there were helpful. Everyone I talked to there were helpful. More

We have bought several vehicles from Carmax Roseville, Ca and they are always kind and professional. This time we purchased a 2014 Lexus RX 350 that was advertised as AWD. After getting home with the vehicle and they are always kind and professional. This time we purchased a 2014 Lexus RX 350 that was advertised as AWD. After getting home with the vehicle, we realized it is not All-Wheel Drive, it is Front Wheel Drive. We decided to keep the vehicle, as it has low miles, and in great condition. Carmax agreed to reimburse us $1000 dollars, which is fine, but we are finding their refund process to be slow and cumbersome, having to get corporate involved to cut a check. Carmax is still a good place to purchase a vehicle,and our sales consultant was very nice, but you can see evidence of their corporate growth, not quite as personal, and a more rushed feel to the process. More

Initially, they seem fine until you purchase your car. After that, you get nothing but attitudes when calling this specific dealership for any services that need to be done to your car. They have pompous After that, you get nothing but attitudes when calling this specific dealership for any services that need to be done to your car. They have pompous attitude about any concern you have. For example, I got an old key fob where the buttons stopped working. I called and mentioned it and the response I receive was “well how did you get it home then?” Or how there was a crack in my windshield that I noticed as I drive off the lot, the response was “I highly doubt they would allow you to driver off the lot like that” - well, they did. This dealership had little to no decorum when dealing with their clients after purchasing a car because once you have it they no longer are nice or accommodating. More

This is the second car I’ve purchased from Roseville CarMax. Their customer service is impeccable. Their timely purchase process is what brought me back. CarMax. Their customer service is impeccable. Their timely purchase process is what brought me back. More

Mateo at CarMax Roseville was awesome. He had amazing follow up and made sure everything was ready for when I came in. He had amazing follow up and made sure everything was ready for when I came in. More

I dealt with the service center and received excellent service turning in paperwork and getting a reimbursement service turning in paperwork and getting a reimbursement More

They transfered a car from Pleasanton to Sacramento at their cost for me to test drive. The process was easy and I went home with a nee to me vehicle. I'd recommend to my friends. their cost for me to test drive. The process was easy and I went home with a nee to me vehicle. I'd recommend to my friends. More