CarMax

Was warmly greeted when we entered and was directed to the waiting area for our representative. He walked us through the details of the truck I was interested in at first, and had no problem with showing the waiting area for our representative. He walked us through the details of the truck I was interested in at first, and had no problem with showing a few others that met our capacities. And ultimately bought a totally different truck than what I was looking for. More bells and whistles than I need but plenty of what I was looking for. More

We have bought from Carmax 3 times before and at each experience, we have had a very supportive and knowledgeable associate to help us. However, this most recent experience was incredibly frustrating. Ou experience, we have had a very supportive and knowledgeable associate to help us. However, this most recent experience was incredibly frustrating. Our sales associate struggled with the system and processes of helping us get our car. Multiple times he blamed an update to the system for not knowing where things were, demonstrating his need for more training. When we went out on our first test drive, he waved us off with the promise that he would have the next car brought around when we returned. We left on the test drive and came back with next car and sales associate no where in sight. We figured he was just in the lot grabbing the next car we wanted to try, so we waited . . . and waited . . . and waited. After close to 15 minutes in the 100 degree weather, we went inside to see if there was any update on when he would be coming around. The associate was sitting at his desk, scrolling on his phone. When we approached, his response to us was that he had become "sidetracked" and would go get our next car. We made a decision on the car we wanted to purchase and, once again, the excuses of the "updated system" seemed to confuse him through every step of getting the purchase order. We knew that we would be financing this car through our bank, so our associate made the comment that since it was a Friday, the bank probably wouldn't process the final application until early next week. We walked out of Carmax around noon and went to run some errands. Only two and a half hours after walking out of the Carmax dealership, our associate left two voicemails and a text that said "I don't know what happened, but since I haven't heard from you, I guess you aren't interested in the car anymore. I guess I will just put it back on the lot". Already frustrated by his incompetence, we were infuriated that he was already dismissing our purchase order. After very clearly saying that he would not, under any circumstances, put our car back in the lot and that we were still going to submit the purchase order and information to our bank upon returning home, we reminded him what he had told us just hours before--that we didn't expect to hear back from our bank until at least the following Monday. Without so much as a confirmation that he understood or checking with us, he scheduled an appointment in the evening for Monday--a time that we were not available to attend. Our approval from the bank did come through on Monday, so as soon as we received that notification, we immediately left for the dealership. We called the helpline hoping that we could just change the time of our appointment and get a different associate to finish our sale. We were able to get an earlier appointment time and the recommendation that we could really go in whenever--but that the helpline had no control on the associates. When we approached the front desk at the dealership, a different associate greeted us and when we explained we were there to finish a sale, he informed us that our original associate was with different clients. We eagerly explained (pleaded) that we would be fine finishing the purchase with someone else, but the managers did not approve of that option. They called our original associate and we went to wait at his desk while he finished up with his other clients. When we sat down at his table, it was filthy--covered in tubes of drink tablets, highlighters/pens, and used tissues. When he came back, the same excuses of the new system and things being misplaced. A process that had taken no more than 10 minutes, was now doubled. Once we left his table for signatures, it all went smoothly. Overall, we have historically loved working with Carmax and their sales associates--the dealership itself has been a source of relief. We will NEVER work with the associate we had this experience. The star rating is purely based on the experience and not the dealership itself. Please train this employee better on the "new" system! More

The best part with Carmax was that there was no haggling and that the process was straightforward. and that the process was straightforward. More

It was really nice to work with everyone at the store from service to sales man it was a great experience thank you from service to sales man it was a great experience thank you More

Fast qnd easy. We were able to get an offer on our car, choose a new car that met our needs, meet with a really knowledgeable and helpful associate that answered al We were able to get an offer on our car, choose a new car that met our needs, meet with a really knowledgeable and helpful associate that answered all of our questions, get through all of the necessary paperwork, get us into the car and send us on our way. Fast and easy! More

It’s clean inside, the workers are friendly. They attempt to clean the car before you get it. They attempt to clean the car before you get it. More

I had help from Josh in Sales, getting my trade in, test drive and purchase agreement. He was super helpful and answered all my questions, as well as being patient with me. I also had the pleasure of closin drive and purchase agreement. He was super helpful and answered all my questions, as well as being patient with me. I also had the pleasure of closing with John K. The process to sign and trade in my old car only took about 1 hour, super simple and they explained everything eloquently, and in detail. I had an AMAZING experience, even when things on my back end were not going as smooth. Thank you for a great first time car buying experience, I will be coming back!! More

The sales staff and administrative people were very friendly and professional. Best place to buy or sell a car. friendly and professional. Best place to buy or sell a car. More

So easy to look and find the perfect car, Mike was very helpful and willing to work with us, made things easy to process and was patient until we found the right fit, was not pushy or rushed us! helpful and willing to work with us, made things easy to process and was patient until we found the right fit, was not pushy or rushed us! More

Dealership had the car ready to test drive, the price was good and it was a quick transaction for the purchase. good and it was a quick transaction for the purchase. More