CarMax

I had two previous bad experiences attempting to purchase a car through Carmax. I decided to try one more time because I found a car I really liked. Chris Birrell went the extra mile to make sure this thir a car through Carmax. I decided to try one more time because I found a car I really liked. Chris Birrell went the extra mile to make sure this third transaction was successful. If it hadn't been for Chris I am fairly certain I would not have purchased from Carmax. Chris verified the condition of the car before it was shipped which eliminated the reason for the previous two failed purchase attempts. Chris Birrell went the extra mile and followed up with any issue I had. Excellent customer service skills. Chris was instrumental in my purchase being successful. More

3rd vehicle I have purchased from Car Max. Very pleasant process and good sales staff. Only down side is that this vehicle and last one only came with one car key. $230 for the Subaru and now Very pleasant process and good sales staff. Only down side is that this vehicle and last one only came with one car key. $230 for the Subaru and now $ 370 for the Corolla More

Our salesman Mason was amazing & helped us a lot. A lot of the cars were really dirty inside and out. I was surprised we have purchased many cars over the years from carmax in south Jordan and never A lot of the cars were really dirty inside and out. I was surprised we have purchased many cars over the years from carmax in south Jordan and never had that. Overall they are great to work with! More

We purchased a 2024 Chevy Corvette from Carmax. Aside from it showing up filthy, and their detailing section not cleaning it up, the vehicle has blemishes that were not previously identified in pho Aside from it showing up filthy, and their detailing section not cleaning it up, the vehicle has blemishes that were not previously identified in photos or in the write up description. Mason, one of their agents, calmly informed us that he would rectify the situation by refunding us the shipping cost and giving us a detailing credit as long as we sent him quotes for the repair of the seat blemish and the detailing service. I have done this, via email and texted him multiple times, and it appears he has "ghosted" me. Id like to say the car buying experience via Carmax was great, (because multiple aspects of it were), but this has cast a cloud over the entire process given his lack of standing behind his words to make the situation right. I plan on calling corporate and leaving multiple negative reviews on various sights to include my own personal social media accounts (given thats the way of reaching today's potential buyers) to let people know my personal experience. Its a shame that something so simple and straightforward had to greatly effect my experience in such a negative way. Bottom line, if you say you're going to do something, stand by your word. More

When I set out to buy my Tesla I had no intentions of buying from a dealership. However during my research, I saw a Reddit post about the unique experience available at CarMax. Because I was having a har buying from a dealership. However during my research, I saw a Reddit post about the unique experience available at CarMax. Because I was having a hard time finding private sellers that were selling the car I wanted, I decided to check the CarMax inventory. I found a car that checked all my boxes, and then went down to the dealership and took a test drive. It was a great experience and end. I'm really happy with my car, I was really happy with bruce, our salesman, and I really loved the no xxxxxxxx process that CarMax has. All in all I would definitely buy from them again if the circumstances were similar. More

Quick and easy, once the car was found. I reserved it before heading over, so it would be there to test drive. Decided to buy it , my entire time at the dealership was about 2 hours. I reserved it before heading over, so it would be there to test drive. Decided to buy it , my entire time at the dealership was about 2 hours. More

Was warmly greeted when we entered and was directed to the waiting area for our representative. He walked us through the details of the truck I was interested in at first, and had no problem with showing the waiting area for our representative. He walked us through the details of the truck I was interested in at first, and had no problem with showing a few others that met our capacities. And ultimately bought a totally different truck than what I was looking for. More bells and whistles than I need but plenty of what I was looking for. More

We have bought from Carmax 3 times before and at each experience, we have had a very supportive and knowledgeable associate to help us. However, this most recent experience was incredibly frustrating. Ou experience, we have had a very supportive and knowledgeable associate to help us. However, this most recent experience was incredibly frustrating. Our sales associate struggled with the system and processes of helping us get our car. Multiple times he blamed an update to the system for not knowing where things were, demonstrating his need for more training. When we went out on our first test drive, he waved us off with the promise that he would have the next car brought around when we returned. We left on the test drive and came back with next car and sales associate no where in sight. We figured he was just in the lot grabbing the next car we wanted to try, so we waited . . . and waited . . . and waited. After close to 15 minutes in the 100 degree weather, we went inside to see if there was any update on when he would be coming around. The associate was sitting at his desk, scrolling on his phone. When we approached, his response to us was that he had become "sidetracked" and would go get our next car. We made a decision on the car we wanted to purchase and, once again, the excuses of the "updated system" seemed to confuse him through every step of getting the purchase order. We knew that we would be financing this car through our bank, so our associate made the comment that since it was a Friday, the bank probably wouldn't process the final application until early next week. We walked out of Carmax around noon and went to run some errands. Only two and a half hours after walking out of the Carmax dealership, our associate left two voicemails and a text that said "I don't know what happened, but since I haven't heard from you, I guess you aren't interested in the car anymore. I guess I will just put it back on the lot". Already frustrated by his incompetence, we were infuriated that he was already dismissing our purchase order. After very clearly saying that he would not, under any circumstances, put our car back in the lot and that we were still going to submit the purchase order and information to our bank upon returning home, we reminded him what he had told us just hours before--that we didn't expect to hear back from our bank until at least the following Monday. Without so much as a confirmation that he understood or checking with us, he scheduled an appointment in the evening for Monday--a time that we were not available to attend. Our approval from the bank did come through on Monday, so as soon as we received that notification, we immediately left for the dealership. We called the helpline hoping that we could just change the time of our appointment and get a different associate to finish our sale. We were able to get an earlier appointment time and the recommendation that we could really go in whenever--but that the helpline had no control on the associates. When we approached the front desk at the dealership, a different associate greeted us and when we explained we were there to finish a sale, he informed us that our original associate was with different clients. We eagerly explained (pleaded) that we would be fine finishing the purchase with someone else, but the managers did not approve of that option. They called our original associate and we went to wait at his desk while he finished up with his other clients. When we sat down at his table, it was filthy--covered in tubes of drink tablets, highlighters/pens, and used tissues. When he came back, the same excuses of the new system and things being misplaced. A process that had taken no more than 10 minutes, was now doubled. Once we left his table for signatures, it all went smoothly. Overall, we have historically loved working with Carmax and their sales associates--the dealership itself has been a source of relief. We will NEVER work with the associate we had this experience. The star rating is purely based on the experience and not the dealership itself. Please train this employee better on the "new" system! More

The best part with Carmax was that there was no haggling and that the process was straightforward. and that the process was straightforward. More

It was really nice to work with everyone at the store from service to sales man it was a great experience thank you from service to sales man it was a great experience thank you More