CarMax

Helpful and friendly people attempting to overcome the limits of old payment technology, unable to accept ACH payments, and dealing with distributed non-local leadership limits of old payment technology, unable to accept ACH payments, and dealing with distributed non-local leadership More

Second time using South Jordan CARMAX. First experience was excellent, therefore I purchased from them again. This experience was not pleasant. Had to wait a very long time for trade in as First experience was excellent, therefore I purchased from them again. This experience was not pleasant. Had to wait a very long time for trade in assessment and contract completion. Offered $25 lunch reimbursement which I submitted a receipt for, never received the reimbursement. The car had an additional scratch, passenger side mirror, added between test drive and departing CARMAX. More

Easy to order the car from another location and straightforward sales process. No sitting at the table and waiting for someone to "talk to their manager." Detailing was underwhelming, but that was straightforward sales process. No sitting at the table and waiting for someone to "talk to their manager." Detailing was underwhelming, but that was about the only disappointing factor. More

The process was very easy and smooth. All questions were answered and the overall experience was a pleasure. Thank you. All questions were answered and the overall experience was a pleasure. Thank you. More

The dealership worked together to minimize time to complete the sale and buying process. Each part we were treated fair and respectful throughout. Our sales person was well informed, willing to listen complete the sale and buying process. Each part we were treated fair and respectful throughout. Our sales person was well informed, willing to listen and informed us with efficiency. We would recommend them to anyone! More

Jill was fantastic through the whole process. I actually considered two slightly different cars and decided on the one I felt most appropriate. She was very professional and patient during the en I actually considered two slightly different cars and decided on the one I felt most appropriate. She was very professional and patient during the entire time I began looking several weeks before through to the closing of the deal we had agreed to. More

We had a good experience with CarMax. The only reason I did not rate a 5 was because I was a bit disappointed in the time it took to talk to someone initially as we had made an appointmen The only reason I did not rate a 5 was because I was a bit disappointed in the time it took to talk to someone initially as we had made an appointment. However, this was offset by the extra effort to get everything in place for us to drive the car with everything completed that evening. I had my 82 year old mother, so I did not want to be there all night long and we came from up North. It was interesting that the car was from a smoker and there was no mention of this. But the car had all the bells and whistles that my mother wanted, so we purchased the car. We are suspecting it was probably a bit cheaper because it was a smoker's car? Overall, my mother is thrilled with the car and we've had no problems from the car - it runs great!! Thanks CarMax. More

Nathan was the most calm, non-pressured straight to the facts helpful car salesman I have ever met in my life. I would recommend Nathan to every family member. I have what a fantastic experience! facts helpful car salesman I have ever met in my life. I would recommend Nathan to every family member. I have what a fantastic experience! More

I have had nothing but problems with my vehicle since I drove it off the lot. It broke down right when I got it home.. its broken down right now. Not even drivable drove it off the lot. It broke down right when I got it home.. its broken down right now. Not even drivable More

From the moment I started shopping to the day I picked up the car, the entire experience at CarMax was excellent. Josh made the purchase process smooth and stress-free, and he went above and beyond to prepar the car, the entire experience at CarMax was excellent. Josh made the purchase process smooth and stress-free, and he went above and beyond to prepare all the paperwork in advance so I could take delivery the same day. That level of organization and efficiency really stood out to me. After the purchase, I had a couple of minor concerns (a tire warning and a headlight bulb). Josh and Ezra from the service department were both very willing to help and made sure the issues were resolved promptly. I truly appreciate their professionalism and responsiveness. Overall, this experience built a great deal of trust for me. I would absolutely consider buying from CarMax again in the future and would highly recommend them to others. More