CarMax

My opinion of the dealership has completely changed! I was under the assumption that they checked out the car completely before they were sold! I was wrong! I bought my car on a Friday Friday in on a We I was under the assumption that they checked out the car completely before they were sold! I was wrong! I bought my car on a Friday Friday in on a Wednesday due to some red flags. Today is Friday and I just received a call that my car would not be ready until at least Tuesday. Unfortunately, this time there's nothing I can do because I have already purchased the car. More

I have bought two car in CarMax. My experience has always been the same. I have felt guided, taken care of, and that the rules of the game are christal clear. All the terms and co My experience has always been the same. I have felt guided, taken care of, and that the rules of the game are christal clear. All the terms and conditions of the purchase and the financing are there for you to see and nothing is hiding. CarMax financing is market average to low rates, I know because I did my research. I am very happy with my experience in buying from CarMax and will do it again. I recommended to my child. My sells person Mathew was great, very clear, answered all my questions, always available in person and on the phone, and he made feel that I was in good reliable hands. Thank you Mathew. More

Excellent customer service. Very friendly and knowledgeable. I just did not like the $999 fee. My local Carla’s does not have the additional dealer fee. Otherwise everything was Very friendly and knowledgeable. I just did not like the $999 fee. My local Carla’s does not have the additional dealer fee. Otherwise everything was great. I would recommend Carmax. This was my first Carmax car, but the 4th for my family (husband and kids). More

Quick and easy sales man was easy to work with and didn't sell me anything I didn't want. Helped me pick the car that I wanted not the most expensive one sell me anything I didn't want. Helped me pick the car that I wanted not the most expensive one More

Thomas was a excellent sales person . HE TRIED HARD TO FIND ME A VEHICLE.. Although this time around the selection wasn't what l was looking for.. But l know l will be back. Been with C HE TRIED HARD TO FIND ME A VEHICLE.. Although this time around the selection wasn't what l was looking for.. But l know l will be back. Been with CARMAX FOR 9 YEARS NOW IN DAVIE FL. HAPPY WITH More

This dealership was great. Staff was friendly and very helpful. Jimkelly is the best. Highly recommend. Staff was friendly and very helpful. Jimkelly is the best. Highly recommend. More

Sales person was exceptional and knowledgeable about the Tesla I was purchasing. Thank you John Ritter. Tesla I was purchasing. Thank you John Ritter. More

Incompetence across this dealership is evident across all functions. Avoid the frustration. I don't want to call their way of working misleading; I just believe they don't know what they're doing across th functions. Avoid the frustration. I don't want to call their way of working misleading; I just believe they don't know what they're doing across the board. I paid for a transfer from a Carmax dealer in Houston and it took them 10 days to confirm arrival. I test drove the car and outlined the fixes needed to close the deal. I even took pictures of each one detailing each problem, which was agreed by them to be fixed. 3 weeks later after multiple follow ups (I paid for the transfer), I was told by Pedro (salesman) the car was ready; upon quick inspection (without being very knowledgeable of mechanics) I could tell they failed to do most of it. I was convinced to buy the car with my case and repairs being moved to customer service and the service department to manage, which according to their management, were in a better position than sales to take care of what was pending. Myles and Patrick (service) have managed to continue wasting my time exceeding expectations and reason with multiple visits They promised it would only take one visit, after an additional inspection, to complete all repairs. I had no choice but to go for the additional inspection. Almost a month later I was asked to show up again for the final scheduled service. I've been there at least 3 additional times and repairs are still pending . Avoid the frustration - I don't have experience with any other Carmax. I can tell you for sure this dealer needs to figure out how to manage a business. More

Very helpful and friendly. Dealt with issues promptly. Reviewed warranty and financing in detail. Service department was very willing to help. Acey was very knowledgeable and thorough and efficient. Reviewed warranty and financing in detail. Service department was very willing to help. Acey was very knowledgeable and thorough and efficient. More

I have been purchasing vehicles here for the last seven years. In my opinion this is the only option to receive a fair deal in the car industry. years. In my opinion this is the only option to receive a fair deal in the car industry. More