CarMax

Incompetence across this dealership is evident across all functions. Avoid the frustration. I don't want to call their way of working misleading; I just believe they don't know what they're doing across th functions. Avoid the frustration. I don't want to call their way of working misleading; I just believe they don't know what they're doing across the board. I paid for a transfer from a Carmax dealer in Houston and it took them 10 days to confirm arrival. I test drove the car and outlined the fixes needed to close the deal. I even took pictures of each one detailing each problem, which was agreed by them to be fixed. 3 weeks later after multiple follow ups (I paid for the transfer), I was told by Pedro (salesman) the car was ready; upon quick inspection (without being very knowledgeable of mechanics) I could tell they failed to do most of it. I was convinced to buy the car with my case and repairs being moved to customer service and the service department to manage, which according to their management, were in a better position than sales to take care of what was pending. Myles and Patrick (service) have managed to continue wasting my time exceeding expectations and reason with multiple visits They promised it would only take one visit, after an additional inspection, to complete all repairs. I had no choice but to go for the additional inspection. Almost a month later I was asked to show up again for the final scheduled service. I've been there at least 3 additional times and repairs are still pending . Avoid the frustration - I don't have experience with any other Carmax. I can tell you for sure this dealer needs to figure out how to manage a business. More

Very helpful and friendly. Dealt with issues promptly. Reviewed warranty and financing in detail. Service department was very willing to help. Acey was very knowledgeable and thorough and efficient. Reviewed warranty and financing in detail. Service department was very willing to help. Acey was very knowledgeable and thorough and efficient. More

I have been purchasing vehicles here for the last seven years. In my opinion this is the only option to receive a fair deal in the car industry. years. In my opinion this is the only option to receive a fair deal in the car industry. More

Worst expierence ever! I just want to start this off by saying that if I could rate them a zero, I would not hesitate to do so. I purchased a 2011 Hyundai Sonata hybrid from I just want to start this off by saying that if I could rate them a zero, I would not hesitate to do so. I purchased a 2011 Hyundai Sonata hybrid from this Carmax location on May 31, 2016. This is the first vehicle that I purchased myself. So you could imagine how excited I was. I have to say this has been one of the worst experiences of my life. Upon purchasing this vehicle, I'd say about a week and a half later I realized the drivers window was broken, the horn didn't work, there was an oil leak that I still see on my driveway today, the USB built in the vehicle didn't work, and the wipers didn't work. I was of course upset especially since the sales associate expressed to me that Carmax does above average inspections on every vehicle. A couple days later I brought the car back and expressed to them that I was very upset, but as long as they fixed it it would be fine. They gave me a rental and I was on my way. It gets better though. So two week later they still didn't contact me with an update on my car. I then called them to see what was going on, that's when they told me my car was done. I, of course, was upset again that I had to go out of my way to contact them for a mistake they made. They then explain to me that the rental they gave me had to be returned with a full tank of gas. Normally that wouldn't be a problem for me, but considering the major inconvenience and the fact that they gave me a rental that wasn't a hybrid I thought that I wouldn't have to fill it. At this point I was so upset that I called corporate. Corporate resolved the issue, had them fill my tank, and I was not required to fill the tank of the rental. I appreciated them for that, until I got in my vehicle and the USB STILL didn't work, and my wipers were still broken. They had my car for an entire two weeks, and the problems still persisted. So I went back and they told me the USB wasn't made to charge my phone, it was to connect to the Aux. I found that interesting because the rental they gave me was the exact same car I purchased, just not a hybrid and the charger/auxiliary cord worked fine, but in my car it didn't. They then told me to purchase the piece for the auxiliary cord and they would reimburse me. So I did and I wasn't happy about the fact that I basically had to run errands for them to fix a problem in my car that it shouldn't have had in the first place. It took me 3 hours to find the piece, and 30 minutes to drive there from my house. At this point I had to drive to that location 4 times. When I purchased the vehicle I didn't plan on seeing them ever again, but unfortunately their faces became all too familiar. I expressed to the young lady at Carmax that I was extremely unhappy that I had to drive 3 hours to find a piece because of them. She kindly told me she'd speak to the manager. When she returned she said they wouldn't do anything because they had already filled up my tank previously. Furious, I called corporate again. I explained my story for the 2nd time to corporate and the agent that answered the phone seemed shocked by my story and told me he'd call the location and give me a call back with results. I let 2 weeks pass by because I was having family issues, but I then called Carmax back and asked the young lady working on my case why she never called back, and she ignored my question and went on with getting me an appointment. I then told her I'd call her back after I checked my schedule for work to see when I could come in. Before I could call her back, my horn stopped working AGAIN! I have gotten to the point that I want a brand new car, or my money back. I took the time to write this extremely long review because I'd like to save someone else the trouble. My family has been purchasing cars from Carmax for years, but after this incident, we will never shop with this company again. I am going to contact the better Business Bureau, and the company that is financing my car about this incident. I will be filing a law suit against Carmax simply because my lawyer has brought to my attention that selling someone a vehicle without a horn is illegal, and is a safety issue. Both of the times that I realized my horn was broken were because another driver almost hit my vehicle and I tried to honk to avoid an accident. By the grace of God, they didn't hit me, but if they did, that would have been another law suit. To who ever reads this I appreciate you taking the time to do so, and I hope you never shop with Carmax. More