CarMax

THE PURCHASE WAS FAIRLY STRAIGHT FORWARD AND SHANI WAS AN EXCELLENT SALES PERSON. IT TOOK APPROXIMATELY AN HOUR TO COMPLETE THE PAPERWORK, ETC. WE HAD ORDERED ANOTHER CAR TO TEST FOR COMPARISON BUT THE MUR EXCELLENT SALES PERSON. IT TOOK APPROXIMATELY AN HOUR TO COMPLETE THE PAPERWORK, ETC. WE HAD ORDERED ANOTHER CAR TO TEST FOR COMPARISON BUT THE MURRIETA DEALERSHIP HAD LOST THE TITLE PAPERWORK SO WE WERE NOT ABLE TO COMPARE VEHICLES. THAT IS MY ONLY CRITICISM. THE TEXTING PRE ARRANGED APPOINTMENTS, ETC WERE VERY HELPFUL. More

We appreciate Ramiro. He’s very genuine easy to work with and trustworthy. I highly recommend! He’s very genuine easy to work with and trustworthy. I highly recommend! More

The process was easy and they treated me with the utmost respect and kindness. I highly recommend carmax to everyone. My new 2024 Subaru crosstrek is so nice. It’s the best vehicle I’ve ever owned. respect and kindness. I highly recommend carmax to everyone. My new 2024 Subaru crosstrek is so nice. It’s the best vehicle I’ve ever owned. More

Great experience. Helpful and polite. Fast purchase of new vehicle and sale of old vehicle. Great service to take care of an identified issue. Very happy with my p Helpful and polite. Fast purchase of new vehicle and sale of old vehicle. Great service to take care of an identified issue. Very happy with my purchase and the overall experience. I would definitely recommend. More

The dealership was clean, put together, and everyone working there was helpful. The car was ready for me at the appointment time I scheduled day of. working there was helpful. The car was ready for me at the appointment time I scheduled day of. More

Shani is the best, understood what I wanted and handled everything for me fast and easy ! everything for me fast and easy ! More

Although I appreciate Shawni and her supervisor helping me purchase a car, I took it to my mechanic and there were several things wrong with it. The tire light came on after I left rhe dealership. This has me purchase a car, I took it to my mechanic and there were several things wrong with it. The tire light came on after I left rhe dealership. This has happened a couple of times before with other dealerships, so it doesn’t help my relationship with carmax. I don’t have a lot of respect for the company. It cost me $170 out of pocket to get the car checked by my trusted mechanic and the time, $ and effort to go back to carmax to get it fixed then have my mechanic look at it again is costly, disappointing and frustrating to me.Finally, how would Carmax executives, supervisors or employees like it if my tire was not working properly and I got into an accident with one of them? How would the executives, supervisors or employees and their families like it if they were seriously injured or killed? I know I don’t like the thought of that, so you decide Carmax, what is the cost-benefit ratio to you? Carmax’s image, reliability, revenues or your livelihoods? Pick one. You can’t have it all when I get a defective product and it’s a risk to public safety. More

If I didn't talk so much like an old man, I would have been finished with business in under 2 hours. Which was great! Thanks, CARMAX Riverside. been finished with business in under 2 hours. Which was great! Thanks, CARMAX Riverside. More

Buying the 4runner was great. Customer service still hasn't responded about replacing the door seals. Customer service still hasn't responded about replacing the door seals. More

The sales department is clueless about knowing anything about the car. Finance dept is extremely rude! about the car. Finance dept is extremely rude! More