CarMax

We were misled by the sales person about the time for the repairs during purchase repairs during purchase More

It. is a fun time..To buy a car at CarMa ad a good investment.! is a fun time..To buy a car at CarMa ad a good investment.! More

Zion and Q were awesome! They were very knowledgeable and helpful. Zion was very pleasant and accommodating. They were very knowledgeable and helpful. Zion was very pleasant and accommodating. More

Great customer service great salesman everything went smoothly help you find and get what you want 10/10 will try again smoothly help you find and get what you want 10/10 will try again More

They made my purchase easy. They appraised my current vehicle while I took a test drive in the truck I was looking to buy. Were able to answer all the questions I had and didn’t They appraised my current vehicle while I took a test drive in the truck I was looking to buy. Were able to answer all the questions I had and didn’t try to pressure me into making a quick decision. More

I purchased a vehicle from CarMax Lithia Springs on August 16, 2026, and my experience after the sale has been extremely frustrating. After the purchase, the vehicle had to be taken to Honda for rec August 16, 2026, and my experience after the sale has been extremely frustrating. After the purchase, the vehicle had to be taken to Honda for recall-related service. While the vehicle was already at Honda, Honda identified additional recommended work, including safety-related items. Honda discussed the recommended work and labor with both me and a CarMax representative. During that conversation, the CarMax service consultant stated that CarMax would normally have me bring the vehicle back to CarMax for them to repair it or take it to Honda themselves. However, because the vehicle was already at Honda for the recall, I was told to go ahead and bring CarMax the invoice for reimbursement. I was also told the consultant would walk me over to the business department and explain what was going on. Based on that guidance and authorization from CarMax, (who approved over the phone the Honda work and paid the invoice). I was later denied reimbursement, even though I relied on what I was told by CarMax before authorizing the work. This has caused unnecessary stress, wasted time, and a complete loss of confidence in CarMax’s post-sale support process. If CarMax did not intend to reimburse the invoice, that should have been clearly communicated before I approved the work at Honda — not after the fact. I am very disappointed with how this matter has been handled. I would strongly caution other customers to get every approval in writing before relying on verbal instructions from CarMax staff. At this point, I feel I was misled and left responsible for the cost of a repair that I paid for only after being told to bring the invoice to CarMax for reimbursement. I also contacted CarMax Customer Relations and spoke with Anna. I was told my reimbursement was denied because CarMax did not have a record of the approval. However, I was also told that the service consultant never called or spoke with me or Honda. When I asked whether Customer Relations had contacted the Honda consultant to verify what happened, I was told no. In my opinion, the 1-800 customer relations process was not helpful. It felt like CarMax accepted the service consultant’s version of events without fully investigating or speaking with Honda. This experience has made me seriously question whether I would purchase from CarMax again. If you have to take your vehicle to any outside dealership or repair facility, make sure CarMax puts everything in writing first. More

Wonderful, no pressure buying, and most of all, my dealer very patient witj me and was so helpful. very patient witj me and was so helpful. More

Hugo is the best part of my entire experience. I felt like I was interacting with an uncle the entire time. He's patient, kind, and knowledgeable. I felt like I was interacting with an uncle the entire time. He's patient, kind, and knowledgeable. More

I always have an excellent experience with Carmax. I should have came here when I got my last car. I should have came here when I got my last car. More

My car buying experience was great. Jordan was an amazing salesperson he was patient attentive and so kind while I made my decision to purchase a vehicle. I am a very indecisive person Jordan was an amazing salesperson he was patient attentive and so kind while I made my decision to purchase a vehicle. I am a very indecisive person but Jordan allow me the opportunity to make my choice while at the same time educating me on the buying process. More