CarMax

Chris was excellent: timely and informative. All questions were answered in detail. The back office was also excellent. All questions were answered in detail. The back office was also excellent. More

It was a little rocky @ first but once I made my concerns known to management , they were very cooperative, as a matter of fact, they went way above my expectations. I do understand sometimes things can b known to management , they were very cooperative, as a matter of fact, they went way above my expectations. I do understand sometimes things can be over looked but as I stated earlier, they showed genuine concern and commitment to addressing my issues. I want to commend, Troy, General Sales Manager, Charlie, Service Manager,Cody Floor Manager and Chris for their commitment to addressing and fixing all of my concerns and issues. More

The entire CarMax experience was excellent. I had never used CarMax before and was quite surprised at how smoothly everything went. The staff was excellent, pleasant and competent. The price I had never used CarMax before and was quite surprised at how smoothly everything went. The staff was excellent, pleasant and competent. The prices for trade-in and purchase were very fair. No financing was used as I paid cash for the car. I have already recommended CarMax to several friends. I did not know until closing that they had a huge service center. I will certainly consider it in future maintenance. More

Muy encantada con el servicio brindado por esta compañía y sobretodo la facilidad y agilidad de su proceso, con el representante que me asistió súper encantada, excelente servicio recibido y sobretodo la facilidad y agilidad de su proceso, con el representante que me asistió súper encantada, excelente servicio recibido More

I ordered a car that was out of state and requested information whether the front bumper had any signs of damage on it and if so, I wanted to see it in pictures or video. I was told there was NO damage information whether the front bumper had any signs of damage on it and if so, I wanted to see it in pictures or video. I was told there was NO damage on the front bumper. The car arrives with a significant enough dent Troy (CarMax manager) offered to have it fixed. When I got the car back after it was “fixed” it was almost worse than before, and after taking the car to get properly fixed at Faulkner Collision Center, the discovered more damage from potentially improperly fitting the bumper back on my car. I was literally handed a bumper that was damaged on each corner without paint on it, orange peeling, and blistering on the entire bumper. This was their completed work. They refused to pay to properly have the bumper repaired and fully painted, costing me $5700 out of pocket, then another $900 for a rental car while my car was getting properly replaced and painted. The parking sensors were not turned back on when I got the car back from CarMax, and Tai (store manager) did offer to have this paid for kindly enough. However this still leaves me with $4000 out of pocket to correctly repair and repaint the bumper, and another $900 for the rental car. CarMax lied to me about the damage, or it occurred during transit, damaged the corners of the bumper while improperly fitting it back on, could not repaint it to prevent orange peeling or blister on the entire bumper, refuse to recognize the bumper now needs replaced, refuse to recognize that they caused more damage improperly fitting the bumper on my car discovered by Faulkner Collison Center, reported that paint and fitment job was the best they could provide, and their corporate team told me provided zero help at all. Years ago an unprofessional 23 year old friend was able to paint a bumper and fit it on my car out of his parents garage with better quality than CarMax and without damaging that car more. CarMax damaged my car while in their possession. More

Gives you an offer, then asks you to come in and they will buy. They keep you waiting and then try to hassle you and lower the offer. They find reasons [that don't exsist to try to get you to take less will buy. They keep you waiting and then try to hassle you and lower the offer. They find reasons [that don't exsist to try to get you to take less. I would not buy anything from this kin of an operation. Furthermore you could get a better deal selling you car to a more reputable dealership. More

My latest experience with Carmax will be my last. I reserved a vehicle for a test drive online and when I made the reservation, it showed the vehicle at the Lancaster location which is where I was goin reserved a vehicle for a test drive online and when I made the reservation, it showed the vehicle at the Lancaster location which is where I was going to do the test drive. Great! I get the confirmation email and it says it will be there and ready for the test drive. Great! I missed one call and called back to speak to Lauren, who was very friendly and helpful. Unfortunately I missed a second call and the last one was the most telling. Lauren said on the voicemail that the car was at the Mechanicsburg location...and NOT at the Lancaster location. What? I called customer service the next day to talk about my appointment and was told yes, the vehicle is indeed at the Mechanicsburg location. I asked how could this be because when I made the reservation, it said on the website it was at Lancaster. She said that sometimes they do inventory swaps between locations to meet demand, which makes sense. I then asked how could they do that when I made a reservation for a test drive and the vehicle should have been held for me? I didn't get an answer. I then came to find out that I had a new appointment for the upcoming Monday, which was news for me as I never made one for Monday. I had both appointments cancelled on the spot. To conclude, I will never again go to any Carmax again. Their system is unbelievably flawed and they won't be getting my business and I am actively in the market for a vehicle. I later went to cancel my online profile after canceling the appointment and the original vehicle reservation was still showing. Why am I not surprised? More