CarMax

Gives you an offer, then asks you to come in and they will buy. They keep you waiting and then try to hassle you and lower the offer. They find reasons [that don't exsist to try to get you to take less will buy. They keep you waiting and then try to hassle you and lower the offer. They find reasons [that don't exsist to try to get you to take less. I would not buy anything from this kin of an operation. Furthermore you could get a better deal selling you car to a more reputable dealership. More

My latest experience with Carmax will be my last. I reserved a vehicle for a test drive online and when I made the reservation, it showed the vehicle at the Lancaster location which is where I was goin reserved a vehicle for a test drive online and when I made the reservation, it showed the vehicle at the Lancaster location which is where I was going to do the test drive. Great! I get the confirmation email and it says it will be there and ready for the test drive. Great! I missed one call and called back to speak to Lauren, who was very friendly and helpful. Unfortunately I missed a second call and the last one was the most telling. Lauren said on the voicemail that the car was at the Mechanicsburg location...and NOT at the Lancaster location. What? I called customer service the next day to talk about my appointment and was told yes, the vehicle is indeed at the Mechanicsburg location. I asked how could this be because when I made the reservation, it said on the website it was at Lancaster. She said that sometimes they do inventory swaps between locations to meet demand, which makes sense. I then asked how could they do that when I made a reservation for a test drive and the vehicle should have been held for me? I didn't get an answer. I then came to find out that I had a new appointment for the upcoming Monday, which was news for me as I never made one for Monday. I had both appointments cancelled on the spot. To conclude, I will never again go to any Carmax again. Their system is unbelievably flawed and they won't be getting my business and I am actively in the market for a vehicle. I later went to cancel my online profile after canceling the appointment and the original vehicle reservation was still showing. Why am I not surprised? More