CarMax

Car wasn’t detailed, needed engine filter, cabin filter, and battery. Key fob was dead and there was a apple tracker left in the vehicle from previous owner. and battery. Key fob was dead and there was a apple tracker left in the vehicle from previous owner. More

Managed to claw a four-star review out of what should’ve been five—lost it in the last stretch, falling at the finish line. Staff was solid. Andrew especially. Guy stuck with me, and I’m not exactly easy t been five—lost it in the last stretch, falling at the finish line. Staff was solid. Andrew especially. Guy stuck with me, and I’m not exactly easy to deal with. There was a hang-up getting the title from the county—no fault of his, none on the dealership either—but he stayed on it and got it done. Credit where it’s due. But it ends at four stars. Iowa wants front and rear plates. Simple rule. The Acura didn’t have a front mount when I drove it off the lot. I was told they’d follow up, get something set up locally, take care of it. That follow-up never came. No call. No email. Nothing. I reached out—called, sent an email. Silence. So I handled it myself. It’s a small thing. Not critical. But when you tell a customer you’re going to do something, you do it. Or you at least pick up the phone. When you don’t. And that’s where the fifth star disappears. More

Carmax was the best car buying experience ever. They were very nice prompt and caring during the entire process. They made sure they had everything ready when it came time to purchase the vehicle. They were very nice prompt and caring during the entire process. They made sure they had everything ready when it came time to purchase the vehicle. I recommend Carmax to anyone no matter what kind of credit or situation you’re dealing with it was absolutely fantastic More

Wonderful service from Christian (Sales Manager). The service department was terrible. Christian saved the sale. The service department was terrible. Christian saved the sale. More

The process seemed slow. I got home and one of the fobs didn't go to the car. Called for two days to get a hold of the service department. Never got a call back. Called I got home and one of the fobs didn't go to the car. Called for two days to get a hold of the service department. Never got a call back. Called Denver. They put me on hold and called Urbandal. Told me service would call me right back Then they closed for the weekend More

First of all my experience with my sales person, Andrew, was fantastic. Yes, he was kind and non-pushy, but also very creative in finding a car that I absolutely love. was fantastic. Yes, he was kind and non-pushy, but also very creative in finding a car that I absolutely love. More

Great attention to the Customer and All of the headaches of Trying to buy a car were Completely taken away. of Trying to buy a car were Completely taken away. More

Great experience. Car was perfect and processes was easy and quick. Personnel were friendly and helpful. Will definitely look there for future car needs. Car was perfect and processes was easy and quick. Personnel were friendly and helpful. Will definitely look there for future car needs. More

This is the second time I bought at the Des Moins Carmax, I am very pleased with the experiences I have had I am very pleased with the experiences I have had More

Although I am now pleased with my purchase, I was frustrated by several things in the process: 1. Once I'd requested shipping, I got two conflicting responses. One estimated delivery in 1-2 days, frustrated by several things in the process: 1. Once I'd requested shipping, I got two conflicting responses. One estimated delivery in 1-2 days, and the other gave a range with the last date being 12 days. The actual delivery date was 10 days. I hoped for the best (since the car was only being shipped from 4 hours away) but ended up paying more for my rental vehicle than anticipated. 2. The exterior picture of the vehicle was dark purple, but two of the interior pictures showed a bit of the exterior, and that exterior was a very light purple. The latter could not have been pictures of the dark purple vehicle I received. 3. I was dismayed when the final bill included a charge for $800+ of documentation (in addition to a smaller ($135?) charge for transfer fee. I asked about the two and still didn't understand the $800+ charge at all. 4. The one-day test drive was limited to 30-45 minutes, which is not nearly enough to perform all the suggested tests that the literature mentioned. I requested a couple of hours, and had to get special permission for a 24-hour test drive instead. On the flip side, your employees were very friendly and I was thankful that the salesman accompanied me when I returned my rental vehicle so I didn't have to ask a friend for a ride. More