CarMax

Everyone was great. They shipped the car to a dealership near me quickly and kept in touch with me as they prepared the car for a test drive. I was greeted with a big sm They shipped the car to a dealership near me quickly and kept in touch with me as they prepared the car for a test drive. I was greeted with a big smile and a handshake. Everything went smoothly. I couldn’t be happier with the experience. More

Everyone was helpful and very nice. No pressure. We were greeted when we arrived and our wait was minimal. We were out the door with our purchased vehicle in about two hours. No pressure. We were greeted when we arrived and our wait was minimal. We were out the door with our purchased vehicle in about two hours. More

They handled everything timely and courteous. Answered all my questions and, if they didn't know the answers researched until they found the answer. Answered all my questions and, if they didn't know the answers researched until they found the answer. More

The car was as described. Our salsperson was very knowledgeable and pleasant. We have had the car a couple of weeks and are very happy with it. Our entire experience in this t Our salsperson was very knowledgeable and pleasant. We have had the car a couple of weeks and are very happy with it. Our entire experience in this transaction was very satisfactory with one exception. we thought there was too much paperwork involved and the closing could have been speeded up. More

Very good company I enjoyed my car and my monthly payment it is very affordable it is very affordable More

Andrew was great! I would definitely buy from this dealership again because of his service. I would definitely buy from this dealership again because of his service. More

My family and I have purchased at least 5 cars from this dealership and typically it goes smoothly. No haggling, easy test drive process, quality cars, etc. This last time was extremely disappointing. I dealership and typically it goes smoothly. No haggling, easy test drive process, quality cars, etc. This last time was extremely disappointing. I shipped a car from Texas and the lack of tracking ability or predictable timing of arrival was very surprising to me in this day and age. It's very frustrating that you can't call the store directly, but are directed to a regional help center, where they can't answer specific questions. Next, the car arrived with some modifications that are literally illegal to drive with in my state, meaning it took a few extra days with service before I could drive it off the lot. The last and worst part was that it was an EV, and I had been told it would take 3 days to determine if the tax credit would be accepted (not sure why, since other dealerships can approve it at the time of sale). In the end, I didn't hear for 17 days whether the car would qualify. And of course that is past their free return window. Thankfully it did qualify, but the process was ridiculously slow and their communication was inaccurate and misleading when selling the car. More

Very professional, knowledgeable and friendly. They made the process so easy for me. I love the car I purchased They made the process so easy for me. I love the car I purchased More

We were in and out of there in 30 minutes. Friendly sales rep. Had an issue after purchase and they are taking care of it under warranty. Friendly sales rep. Had an issue after purchase and they are taking care of it under warranty. More

Only good was my sales associate. Had the car delivered from KC to Urbandale. Car was described as only damage was a small dent on the liftgate. My first look at the car has a dent an Had the car delivered from KC to Urbandale. Car was described as only damage was a small dent on the liftgate. My first look at the car has a dent and huge scratch on the quarter panel. After more inspection I found 1/2 holes drilled into both quarter panels for PDR repair. Done in a very unprofessional manner with no rust protection. Unfortunately there wasn’t another car like it close and had to take it. So now the car is getting fixed at a reputable body shop and put back to factory standards only costing $5k. I asked for a discount on undisclosed damage and was told absolutely no haggling. Which makes the being a manager at this place the easiest job on the planet. Dealer is right, customer is wrong approach is wild. Good luck with that. Will never buy again. Don’t get me started on the financing. Refinanced immediately with more than half the rate given at the dealership. More