CarMax

This is the second time I bought at the Des Moins Carmax, I am very pleased with the experiences I have had I am very pleased with the experiences I have had More

Although I am now pleased with my purchase, I was frustrated by several things in the process: 1. Once I'd requested shipping, I got two conflicting responses. One estimated delivery in 1-2 days, frustrated by several things in the process: 1. Once I'd requested shipping, I got two conflicting responses. One estimated delivery in 1-2 days, and the other gave a range with the last date being 12 days. The actual delivery date was 10 days. I hoped for the best (since the car was only being shipped from 4 hours away) but ended up paying more for my rental vehicle than anticipated. 2. The exterior picture of the vehicle was dark purple, but two of the interior pictures showed a bit of the exterior, and that exterior was a very light purple. The latter could not have been pictures of the dark purple vehicle I received. 3. I was dismayed when the final bill included a charge for $800+ of documentation (in addition to a smaller ($135?) charge for transfer fee. I asked about the two and still didn't understand the $800+ charge at all. 4. The one-day test drive was limited to 30-45 minutes, which is not nearly enough to perform all the suggested tests that the literature mentioned. I requested a couple of hours, and had to get special permission for a 24-hour test drive instead. On the flip side, your employees were very friendly and I was thankful that the salesman accompanied me when I returned my rental vehicle so I didn't have to ask a friend for a ride. More

Dealership was clean bright and I met good people trying to do their jobs with helpful suggestions. I was satisfied with everyone we met. to do their jobs with helpful suggestions. I was satisfied with everyone we met. More

they wete very courteous and helped roll with the punches to get done what needed to be done. to get done what needed to be done. More

Everyone was great. They shipped the car to a dealership near me quickly and kept in touch with me as they prepared the car for a test drive. I was greeted with a big sm They shipped the car to a dealership near me quickly and kept in touch with me as they prepared the car for a test drive. I was greeted with a big smile and a handshake. Everything went smoothly. I couldn’t be happier with the experience. More

Everyone was helpful and very nice. No pressure. We were greeted when we arrived and our wait was minimal. We were out the door with our purchased vehicle in about two hours. No pressure. We were greeted when we arrived and our wait was minimal. We were out the door with our purchased vehicle in about two hours. More

They handled everything timely and courteous. Answered all my questions and, if they didn't know the answers researched until they found the answer. Answered all my questions and, if they didn't know the answers researched until they found the answer. More

The car was as described. Our salsperson was very knowledgeable and pleasant. We have had the car a couple of weeks and are very happy with it. Our entire experience in this t Our salsperson was very knowledgeable and pleasant. We have had the car a couple of weeks and are very happy with it. Our entire experience in this transaction was very satisfactory with one exception. we thought there was too much paperwork involved and the closing could have been speeded up. More

Very good company I enjoyed my car and my monthly payment it is very affordable it is very affordable More

Andrew was great! I would definitely buy from this dealership again because of his service. I would definitely buy from this dealership again because of his service. More