CarMax

The employees at the Rivergate Carmax made my buying experience so easy. They walked me through every step. When I came in for my appointment, Bentley had the car ready for a test drive. 25 minutes late experience so easy. They walked me through every step. When I came in for my appointment, Bentley had the car ready for a test drive. 25 minutes later I was signing the papers to take it home. The whole appointment was about an hour. More

Dealer was great They made it work smoothly Getting the car shipped to store is another issue Took them 16 days The store did refund my $149 shipping charge the car shipped to store is another issue Took them 16 days The store did refund my $149 shipping charge More

The dealership was very helpful in getting vehicle shipped in. The salesmen and managers were very helpful. shipped in. The salesmen and managers were very helpful. More

Great experience at CarMax in Rivergate. Sam was helpful in finding me exactly the vehicle I wanted! Sam was helpful in finding me exactly the vehicle I wanted! More

Fast, friendly, expert service. Very accommodating. Very pleasant experience in car buying. Would purchase her again. Very accommodating. Very pleasant experience in car buying. Would purchase her again. More

I had a great experience at Carmax of Madison. The associate who helped me was friendly and offered great expertise in helping me find the car I wanted. No pressure and a very relaxed atmosphere. The associate who helped me was friendly and offered great expertise in helping me find the car I wanted. No pressure and a very relaxed atmosphere. More

Didn't finance, can't remember the associate I worked with, didn't have a trade-in. Overall, good experience and would recommend... with, didn't have a trade-in. Overall, good experience and would recommend... More

I recently purchased a vehicle through CarMax and had an excellent experience from start to finish. I found the car I wanted at a Missouri location and arranged to have it transported to Tennessee. The vehi excellent experience from start to finish. I found the car I wanted at a Missouri location and arranged to have it transported to Tennessee. The vehicle arrived within the expected timeframe, and the entire process was smooth and well-coordinated. When I arrived for my scheduled test drive, I was assisted by Patrick Caruthers. Patrick was professional, knowledgeable, and courteous throughout the process. He took the time to answer all of my questions and clearly explained the benefits of CarMax's extended warranty options without being pushy. After the test drive, he provided me with a buyer's order so I could review everything before making my decision. I returned the following day to complete the purchase and was assisted by a dedicated associate who streamlined the transaction. The purchasing process was seamless, efficient, and stress-free. Overall, I am extremely satisfied with my CarMax experience. The customer service was outstanding, the process was transparent, and everyone I worked with was professional and helpful. I would not hesitate to purchase another vehicle from CarMax in the future and highly recommend them to others looking for a hassle-free car-buying experience. More

Our contact, Luis, was knowledgeable and patient and responsive when I would text. Overall it was a great experience. We specifically asked for the gas cap area to be cleaned - and it wasn’t. And I’m responsive when I would text. Overall it was a great experience. We specifically asked for the gas cap area to be cleaned - and it wasn’t. And I’m surprised the oil wasn’t changed before we brought the car home. More

I had a pleasant experience at this dealership. The staff were knowledgeable and professional. I recommend this dealership for pre owned cars. The staff were knowledgeable and professional. I recommend this dealership for pre owned cars. More